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TravelUp review
Find out how TravelUp fares as a smaller/independent provider, based on our survey of nearly 20,000 package holidays
Who is TravelUp?
Founded in 2004 to ‘take the faff out of booking travel arrangements’, TravelUp is a small online travel agent that sells flights and hotels that you can book as package holidays.
Which? verdict
TravelUp is not one of the better-rated providers in our survey, and the two-star accommodation rating is a red flag. Book with someone else.
TravelUp customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| Smaller/independent provider | No | 72% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In an online survey in August/September 2024, we asked 12,119 Which? Connect panel members and members of the public to complete about 19,958 holidays from the past two years.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – read our 28 ways to save on your next holiday
What's a TravelUp holiday like?
As well as selling flights and hotels, TravelUp provides holidays, searching through thousands of suppliers to create mix-and-match packages. Several readers commented on the ‘smooth booking process’. ‘They were really convenient,’ said another.
But online travel agents are rarely rated highly by holidaymakers, and TravelUp is no exception. It sits fifth from bottom in our table of smaller holiday providers, with plenty of better-rated options above it.
The biggest disappointment reported by customers was the accommodation. TravelUp got a poor two-star rating, with one reader telling us: ‘The quality just wasn’t good.’ Nor did it impress in the organisation, description matching reality and value for money categories, for which it was awarded a middling three stars in each.
Should I book a holiday with TravelUp?
No. Average scores in several categories and just two stars for accommodation mean there are plenty of better-rated alternatives.
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