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Saga holidays review
Find out how Saga scores in seven categories including beach holidays, city breaks and cultural tours in our survey of nearly 20,000 package holidays
Who is Saga?
Providing a wide range of holidays tailored for over-50s, Saga offers tours, city breaks and beach/resort holidays to short-haul and long-haul destinations.
Which? verdict
Saga is highly rated, and we received plenty of praise from loyal customers about its holidays. It's a Which? Recommended Provider for city breaks, and it also performs well in other categories.
Saga customer ratings
| Holiday | Which? Recommended Provider? | Customer score |
|---|---|---|
| City break | Yes | 80% |
| Cultural tour | No | 81% |
| Escorted tour | No | 79% |
| Tailor-made holiday | No | 79% |
| Solo holiday | No | 75% |
| All-inclusive holiday | No | 74% |
| Beach/resort holiday | No | 72% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In August/September 2024, we asked 12,119 Which? Connect panel members and members of the public about 19,958 holidays from the past two years, in an online survey.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – read our 28 ways to save on your next holiday
What’s a Saga holiday like?
Saga is a Which? Recommended Provider (WRP) for city breaks, placing fourth out of 16 providers, with an impressive 80% customer score. Readers had glowing praise for its ‘excellent’ getaways, with one saying ‘everything went extremely well’ and another claiming ‘the vibe was always positive’.
It received impressive four-star ratings for how well the online description of the holiday matched the true experience in all seven holiday categories it was featured in. The ‘as described’ trips were frequently commended by customers, with one saying Saga 'worked hard to deliver what it had promised’.
Saga also scored well in a number of other categories, including cultural tours and tailor-made holidays, where it also got four-star ratings across the board. Its lowest-scoring result came in the beach/resort holiday, where it scored a decent but underwhelming 72% customer score – ranking 23rd out of 30 in our table.
Saga's refund, cancellation and surcharge policy
Saga is a WRP. This means that as well as being one of highest-rated holiday firms in our survey, it has also guaranteed to offer a full refund, or free changes, if the Foreign, Commonwealth & Development Office changes its advice about your destination.
It has also promised that in 2025, it won’t apply any additional surcharges to holidays that have already been booked.
Should I book a holiday with Saga?
For city breaks, Saga offers reliable, well-organised holidays, and is a Which? Recommended Provider. It also received an excellent score for cultural tours.
For other holidays, it may be worth looking for a better-performing alternative, such as Kuoni for beach holidays, or Jules Verne for escorted tours.
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