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Neilson review
Find out how Neilson fares as a smaller/independent provider based on our survey of nearly 20,000 package holidays
Who is Neilson?
Active holiday specialist, Neilson offers beach clubs in Greece, Croatia and Sardinia, where all the sports and activities (including tuition) are included in the price.
Which? verdict
Neilson is a Which? Recommended Provider for its unique active holidays, with an excellent 80% customer score. We haven’t reviewed its ski holidays.
Neilson customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| Smaller/independent providers | Yes | 80% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In August/September 2024, we asked 12,119 Which? Connect panel members and members of the public in an online survey about 19,958 holidays from the past two years.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – read our 28 ways to save on your next holiday
What's a Neilson holiday like?
Neilson holidays are all about getting active. At its beach clubs in Greece, Croatia and Sardinia, you can try out more than 20 activities, including sailing, kitesurfing, waterskiing, mountain biking, padel and yoga. ‘It’s good for the whole family’, a customer told us. 'We can each choose the activities that suit us.'
Up to 55 hours of free tuition per week are included in the price, as is breakfast and lunch at the resort, which helps explain its four-star value for money rating.
You were particularly impressed by the ‘first class kit and tuition’ from the ‘lovely staff’. And everything was exactly as described – hence the five-star rating.
I wouldn’t go on a beach holiday with anyone else’, one customer told us.
Neilson refund, cancellation and surcharge policy
Neilson is a Which? Recommended Provider, which means that as well as being one of the most highly rated holiday firms in our survey, it has also guaranteed to offer a full refund or free changes if the Foreign Office (FCDO) changes its advice about your destination.
It has also promised that in 2025 it won’t apply any additional surcharges to holidays that have already been booked.
Should I book a holiday with Neilson?
Yes. If you want an active holiday with the chance to try new sports with qualified instructors – all included in the price, Neilson is an excellent option.
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