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Inntravel review
Find out how Inntravel fares for self-guided tours in our survey of nearly 20,000 package holidays
Who is Inntravel?
Inntravel offers a range of self-guided walking, cycling and activity holidays, with its (mainly European) itineraries aimed at independently minded travellers who enjoy good food, characterful accommodation and flexibility.
Which? verdict
Inntravel is an excellent provider of self-guided holidays and a Which? Recommended Provider. Many of its customers tell us they return year after year because the service is so good.
Inntravel customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| Self-guided tour | Yes | 83% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In an online survey in August/September 2024, we asked 12,119 Which? Connect panel members and members of the public about 19,958 holidays from the past two years.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – read our 28 ways to save on your next holiday
What’s an Inntravel holiday like?
Inntravel specialises in off-the-beaten-track self-guided holidays – everything from walking Normandy’s D-Day beaches to cycling in Slovenia. Its attention to detail ensures a slick operation. It provides a detailed folder of maps and background notes about local history and culture, as well as a supporting app, and your luggage is seamlessly transferred between hotels along the route.
Inntravel achieved a fantastic 83% customer score, which reflects the glowing reviews it received from holidaymakers. One described their holidays with Inntravel as ‘some of the highlights of our life’, while another described the service as ‘exceptional’.
At £200 per person per day, on average (according to survey respondents), it’s not the cheapest self-guided option, but it’s one of two Which? Recommended Providers in this category.
It received a full five stars for description matching reality, so you can be sure there won’t be any nasty surprises.
Travellers were impressed by the accommodation. One said: ‘The range of accommodation, from fairly simple hostels to beautiful villas, was just right. Inntravel had clearly done a lot of research, and knew the accommodation owners personally.’
Inntravel also received a good four-star customer service rating. One customer told us: ‘The whole booking process (undertaken mostly on the phone) was very easy, with helpful and knowledgeable staff able to answer any questions we had. They sent all the information in a very timely fashion.’
Another told us: ‘We have been on many different types of holiday with Inntravel over the years and cannot recommend them enough for quality of service.’
Inntravel’s refund, cancellation and surcharge policy
Inntravel is a Which? Recommended Provider (WRP), meaning that, as well as being one of the most highly rated holiday firms in our survey, it has also guaranteed to offer a full refund or free changes if the Foreign Office (FCDO) changes its advice about your destination.
It has also promised that in 2025, it won’t apply any additional surcharges to holidays that have already been booked.
Should I book a holiday with Inntravel?
Definitely. Inntravel offers great customer service, accommodation and tried-and-tested itineraries, consistently providing excellent self-guided holidays.
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