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Trailfinders review
Find out how Trailfinders fares in eight categories – including beach holidays, all-inclusive breaks, escorted tours and tailor-made holidays – in our survey of nearly 20,000 package holidays
Who is Trailfinders?
Trailfinders is an expert in tailor-made trips. It can help you arrange complex, multi-destination itineraries or more straightforward beach packages either over the phone, in-store or via a virtual consultation.
Which? verdict
Trailfinders has been at or near the top of our tables for many years, thanks to its fantastic customer service. It’s a Which? Recommended Provider for seven types of holiday and an excellent choice for your next trip.
Book a holiday with Trailfinders
Trailfinders customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| All-inclusive holiday | Yes | 89% |
| Tailor-made holiday | Yes | 88% |
| Beach/resort holiday | Yes | 87% |
| Cultural tour | Yes | 84% |
| City break | Yes | 83% |
| Family holiday | Yes | 83% |
| Escorted tour | Yes | 82% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In August/September 2024, we asked 12,119 Which? Connect panel members and members of the public about 19,958 holidays from the past two years, in an online survey.
What’s a Trailfinders holiday like?
Time after time, Trailfinders has proved it’s one of the UK’s best holiday providers. Not only is it rated the full five stars for customer service and the overall organisation of its holidays, but it also finished top of the table in five of our 10 holiday categories.
If you’re after a beach holiday, a city break, an all-inclusive, a tailor-made trip or a family holiday – and you’ve got the budget – then there’s no one better.
What makes a Trailfinders holiday so special? It’s the level of customer care you’ll receive. Trailfinders doesn’t really do off-the-peg online bookings. Nearly nine in 10 of its customers book their holidays in one of its 45 travel centres, over the phone or via a virtual consultation, meaning that advisors can ‘take as much time as needed to make sure all your needs are met’, as one customer put it. ‘They really listened and organised the holiday we wanted, rather than what they assumed we’d want,’ said another.
Service like this doesn’t come cheap, so it makes sense to use Trailfinders for more complex or far-flung trips. However, several readers told us that advisors are happy to work to the budget you give them without compromising on the ‘excellent standard of hotels’ and the ‘local companies who provide great experiences’.
Should anything go wrong, Trailfinders offers exceptional support. Not only does it keep all your money in a trust account until you return home from holiday (in case an airline or provider goes bust), but it will also help to sort out any problems. One survey respondent who had an accident and had to curtail their holiday said: ‘Trailfinders were brilliant. They booked us a new flight home and arranged extra accommodation without any hassle.’
Trailfinders refund, cancellation and surcharge policy
Trailfinders is a Which? Recommended Provider (WRP). This means that as well as being one of the most highly rated holiday firms in our survey, it has also guaranteed to offer a full refund, or free changes, if the Foreign, Commonwealth and Development Office (FCDO) changes its advice about your destination.
It has also promised that in 2025 it won’t apply any additional surcharges to holidays that have already been booked.
Should I book a holiday with Trailfinders?
Absolutely. Trailfinders is a Which? Recommended Provider with brilliant customer service. The breadth of impressive scores across these categories makes it a great option for your holiday.
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