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Lastminute.com/Booking.com review
Find out how Lastminute.com/Booking.com fares in six categories including beach holidays, all-inclusives and family holidays in our survey of nearly 20,000 package holidays
Who is Lastminute.com/Booking.com?
Lastminute.com is a mix-and-match online travel agent (OTA) offering budget-friendly holidays, flights and hotels in holiday hotspots worldwide.
All package holidays advertised and booked with Booking.com are fulfilled by Lastminute.com.
Which? verdict
Lastminute.com’s customer scores land them in the bottom half of the table in all relevant categories. Even for a budget trip, there are better holiday providers.
Book a holiday with Lastminute.com or Booking.com
Lastminute.com/Booking.com customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| All-inclusive holiday | No | 74% |
| Beach/resort holiday | No | 74% |
| Solo holiday | No | 74% |
| City break | No | 73% |
| Tailor-made holiday | No | 73% |
| Family holiday | No | 72% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In an online survey in August/September 2024, we asked 12,119 Which? Connect panel members and members of the public about 19,958 holidays from the past two years.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – read our 28 ways to save on your next holiday
What’s a Lastminute.com/Booking.com holiday like?
Lastminute.com is an online travel agent that prides itself on being a cheap and hassle-free option. Holidaymakers in our survey didn’t agree, who placed it in the bottom half in all tables it featured in, finishing second-last on both city breaks and tailor-made holidays. One reader described their experience with Lastminute as ‘terrible’.
Package holidays purchased at Booking.com are fulfilled by Lastminute.com.
Customers reported that the holiday didn’t always live up to expectations. Lastminute earned only two stars for the description matching reality in our beach/resort, all-inclusive, tailor-made and family holiday categories. One disgruntled customer told us: ‘The accommodation was not as per the website, and when we contacted them they wouldn’t help to change rooms.’
It is cheap. In our survey of 30 beach/resort holiday providers, only two could beat Lastminute’s £100pp per night average for short-haul holidays. However, that doesn’t translate to customer satisfaction, and crucially it still only received two stars for value for money in three different holiday categories.
Should I book a holiday with Lastminute.com/Booking.com?
No. It may be cheap, but with a two-star rating for value for money, and a raft of other poor ratings, it’s best avoided. For an affordable holiday with a far better company, try Which? Recommended Provider Jet2holidays.
Which? Travel has been rating holiday companies for more than 50 years. Join Which? Travel to get more unbiased reviews on the best and worst hotels, car hire companies, travel insurance and other essential holiday services