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Lastminute.com/Booking.com review
Find out how Lastminute.com/Booking.com fares in seven categories including beach holidays, family, ski, and all-inclusive holidays in our surveys of nearly 21,000 holidays
Who is Lastminute.com/Booking.com?
Lastminute.com is a mix-and-match online travel agent (OTA) offering budget-friendly holidays, flights and hotels in popular holiday hotspots worldwide.
All package holidays advertised and booked with Booking.com are also fulfilled by Lastminute.com.
Which? verdict
Lastminute.com’s customer scores land them in the bottom half of the table in all but one relevant categories. It did better in our ski holidays survey, but is not a Which? Recommended Provider because it lacks certain customer services that we think are important for your experience. Even for a budget trip, there are better holiday providers.
Book a holiday with Lastminute.com or Booking.com
Lastminute.com/Booking.com customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| Ski holiday | No | 83% |
| All-inclusive holiday | No | 74% |
| Beach/resort holiday | No | 74% |
| Solo holiday | No | 74% |
| City break | No | 73% |
| Tailor-made holiday | No | 73% |
| Family holiday | No | 72% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. For ski holidays, in August - September 2025 we asked 1,040 members of the public who have been on 1,885 skiing holidays in the past three years via a survey. For beach/ resorts holiday, in August - September 2024, we asked 12,119 Which? Connect panel members and members of the public about 19,958 holidays from the past two years, in an online survey.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – 28 ways to save on your next holiday
What’s a Lastminute.com/Booking.com holiday like?
Lastminute.com is an online travel agent that prides itself on being a cheap and hassle-free option. Holidaymakers in our beach/ resorts holiday survey didn’t agree: it placed in the bottom half in all tables it featured in - finishing second-last on both city breaks and tailor-made holidays. One reader described their experience with Lastminute as ‘terrible’.
Package holidays purchased at Booking.com are fulfilled by Lastminute.com.
Customers reported that the holiday didn’t always live up to expectations. Lastminute earned only two stars for the description matching reality in our beach/resort, all-inclusive, tailor-made and family holiday categories. One disgruntled customer told us: ‘The accommodation was not as per the website, and when we contacted them they wouldn’t help to change rooms.’
It is cheap. In our survey of 30 beach/resort holiday providers, only two rival companies could beat Lastminute’s £100pp per night average for short-haul holidays. However, that doesn’t translate to customer satisfaction, and crucially it still only received two stars for value for money in three different holiday categories.
In our separate ski provider survey, holidaymakers were more satisfied with their experience with lastminute.com. However, the company does not offer any ski extras that holidaymakers might find useful from their provider, such as lift passes, in-resort reps or snow guarantees. Find out more in our guide to the best ski providers.
Should I book a holiday with Lastminute.com/Booking.com?
Probably not. It may be cheap, but with a two-star rating for value for money, and a raft of other poor ratings in one of our surveys, it’s best avoided. For an affordable holiday with a far better company, try Which? Recommended Provider Jet2holidays, or for ski holidays, go with Inghams.
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