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Secret Escapes review
Find out how Secret Escapes fares for beach holidays and city breaks in our survey of nearly 20,000 package holidays
Who is Secret Escapes?
Secret Escapes is best known for its deals, negotiating reduced rates for luxury hotels and holidays in the UK and abroad. But it is also a package holiday provider in its own right, and sells holidays with discounted prices through its website and app to those with a free email membership.
Which? verdict
Secret Escapes provides good city break holidays that match what is described online, but customer service wasn’t brilliant. Ultimately, there are several holiday companies rated better in our survey.
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Secret Escapes customer ratings
| Holiday type | Which? Recommended Provider? | Customer score |
|---|---|---|
| City break | No | 78% |
| Beach/resort holiday | No | 75% |
Using the table: Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company. In August/September 2024, we asked 12,119 Which? Connect panel members and members of the public about 19,958 holidays from the past two years, in an online survey.
We tracked the price of more than 20,000 holidays to find out exactly when to book to get the cheapest price – read our 28 ways to save on your next holiday
What's a Secret Escapes holiday like?
Secret Escapes received a mixed bag of ratings in the two tables it appeared in in our survey. It scored 78% for city breaks, ranking sixth out of 18 providers. One holidaymaker told us they were impressed by the ‘huge selection of places at a reasonable price that you could go to’ on the ‘extremely appealing and inviting’ website.
However, its 75% customer score for beach/resort holidays was only enough to place it 18th out of 30 in that category.
Its customer service was also a bit hit and miss, scoring four out of five stars in beach/resort holidays, but a worrying two stars for city breaks. A customer noted ‘when asking questions they did not want to reply or provide answers’.
Nevertheless Secret Escapes received a solid four-star rating in both categories for ‘description matching reality’.
Should I book a holiday with Secret Escapes?
While Secret Escapes offers decent city breaks, there are better, more consistent providers further up the table – including Which? Recommended Providers Trailfinders and Jet2Holidays.
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