Staysure travel insurance review

Staysure was formed in 2004, specialising in cover for travellers aged over 50 with pre-existing medical conditions, although its policies are available to younger customers too. 

We've reviewed three of its policies: Signature (most comprehensive), Comprehensive and Basic (least comprehensive).

Staysure travel insurance is underwritten by Great Lakes Insurance.

Does Staysure offer the best travel insurance?

We've rated dozens of insurers on their policies. 

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What does Staysure travel insurance offer?

How good are Staysure's travel insurance policies?

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Is Staysure good if you have a medical condition?

Staysure is a medical specialist - meaning it is listed as having a specialism in covering people with pre-existing medical conditions, and so may be able to offer you a better price than non-specialists if your conditions are severe or complex.

You can find out more about these companies and how to find them in our guide on travel insurance if you have a medical condition.

Staysure works with a medical screening company called Verisk to assess customers' medical conditions and risk.    

How good is Staysure at handling claims?

The latest data from the Financial Conduct Authority shows that Great Lakes Insurance – Staysure's underwriter – accepted 80-85% of claims made on annual European and single trip policies in 2023. These are in line with the averages of 82.20% and 80.40%, respectively.

Staysure also paid 80-85% of claims on annual worldwide policies. This was above the industry average of 78.90%

Staysure travel insurance: how can I claim?

For medical emergencies abroad, from most countries you should call +44 (0)1403 288 414. If you're calling from the USA or Canada, call +1 844 780 0639. 

For non-emergency claims, call 01403 288 410. You can also claim online.

Insurers will usually expect you to try recouping lost costs (such as deposits) elsewhere before claiming with them - for example checking with the travel provider if you're entitled to a refund or can move a cancelled trip. However, you can still call the insurer to let them know if there's a chance you will need to claim.  

You'll need to provide your policy number when you call.

• Find out more: how to claim on your travel insurance