InsureandGo travel insurance review

InsureandGo is a travel insurance company founded in 2000 and is listed as a specialist in covering customers with pre-existing medical conditions.

All four InsureandGo policies – Black, Gold, Silver and Budget – are underwritten by Zurich Insurance Plc.

Does InsureandGo offer the best travel insurance policies?

We've rated dozens of insurers on their policies and, where possible, claims service.

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What does InsureandGo travel insurance offer?

How good are InsureandGo's travel insurance policies?

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Is InsureandGo good if you have a medical condition?

InsureandGo is a listed medical specialist insurer, meaning it's worth trying if you have difficulties obtaining cover for a reasonable price on account of your medical history.

You'll need to declare your conditions to ensure they're covered. InsureandGo works with a medical screening company called Verisk to evaluate your medical risk.

Be warned: while InsureandGo is a specialist for those with conditions, its Budget policy doesn't cover these at all. So if you want your conditions covered, this particular policy won't be suitable.

If you are struggling to find cover, check our guide on travel insurance if you have a medical condition.

How good is InsureandGo at handling claims?

The latest published data from the Financial Conduct Authority, current to 2023, shows that InsureandGo paid 85-90% of claims made on European annual policies that year - which was above the average of 82.20%. 

Meanwhile, it accepted 80-85% of claims made on annual worldwide and single trip policies. These put it above average (78.90%) for worldwide cover and in-line with the average (80.40%) for single trip cover.

InsureandGo travel insurance: how can I claim?

For medical emergencies abroad, call +44 (0)141 343 1350. 

For other types of claim, InsureandGo directs you to claim online. If you don't have internet access, you can call 01702 427 215. 

Insurers will usually expect you to try recouping lost costs (such as deposits) elsewhere before claiming with them - for example checking with the travel provider if you're entitled to a refund or can move a cancelled trip. However, you can still call the insurer to let them know if there's a chance you will need to claim.

You'll need to provide your policy number when you call.

• Find out more: how to claim on your travel insurance.