Holidaysafe travel insurance review

We've rated four Holidaysafe policies that are available for single or annual trip cover.  

There are four levels of cover: Standard, Premier, Premier Plus and Platinum.

Holidaysafe travel insurance is underwritten by Collinson Insurance.

Please note that this article is for information purposes only and doesn't constitute advice. Please refer to the particular T&Cs of an insurer before committing to any financial products.

Does Holidaysafe offer the best travel insurance?

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'What you need to know about Holidaysafe's policies'

Dean Sobers, Which? travel insurance expert, says:

I've been analysing Holidaysafe's extensive range of policies for a decade.

If you're a Which? member, you can log in (or if not, sign up) to read my explanation of its strengths and weaknesses.

Is Holidaysafe good if you have a medical condition?

If you have a pre-existing medical condition, you'll need to declare it when you buy your cover, which may result in a higher premium.

The medical screening process is overseen by a company called Protectif.

Holidaysafe isn't a specialist provider for customers with pre-existing medical conditions, but this doesn't necessarily mean it won't be able to cover your medical condition at a reasonable price.

However, if you're struggling to obtain cover, check our guide to travel insurance if you have a medical condition.

How good is Holidaysafe at handling claims?

Holidaysafe's claims are handled by a firm called Collinson Claims - which is connected to the underwriter (Collinson Insurance). 

Holidaysafe's underwriter, Collinson, is a trading name of Astrenska. 

• According to the latest data from the Financial Conduct Authority, Astrenska paid out 90-95% of claims made on annual European policies in 2024 – better than the market average of 86.3%
• It paid 90-95% of claims on worldwide policies, above the market average of 84.5%
• It accepted 85-90% of single-trip claims, above the average of 80%.

Holidaysafe's travel insurance: how can I claim?

For medical emergencies abroad, call +44 (0)333 005 1084. 

To make other types of claim, call 0333 005 1105. You can also start a claim online. 

Insurers will usually expect you to try recouping lost costs (such as deposits) elsewhere before claiming with them – for example, checking with the travel provider if you're entitled to a refund or can move a cancelled trip. However, you can still call the insurer to let it know if there's a chance you'll need to claim.  

You'll need to provide your policy number when you call.

• Find out more: How to claim on your travel insurance

How does Holidaysafe compare with other providers?

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Should you buy Holidaysafe travel insurance?

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How we rate travel insurance