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AllClear travel insurance review
AllClear offers a range of great options for different budgets
AllClear – underwritten by Zurich – is a medical 'specialist' provider of travel insurance.
It's listed in the BIBA (British Insurance Brokers' Association) directory of firms offering tailored insurance options for travellers with pre-existing medical conditions.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.
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'All three of AllClear's policies made the cut'
Dean Sobers, Which? travel insurance expert, says:
The three policies in AllClear's range - Gold, Gold Plus, and Platinum - each passed our Best Buy test this year.
With 70%, its Platinum option was in the top fifth of policies we reviewed.
It places no overall limit on its cover for emergency medical expenses, although dental emergencies are capped at £1,000. This is nearly double the average of £518.
If your travelling companion or host were to develop a serious illness/injury or die, forcing you to cancel your trip, the policy offers a £10,000 cancellation limit.
However, this cancellation limit would not extend to cover you if your chosen holiday supplier went bankrupt (although there is bankruptcy cover if the airline goes insolvent).
No maximum age
AllClear's annual policies are among 14% of those we rated without age limits for new customers.
AllClear's Gold Plus policy is also a Best Buy, with a score of 68%.
It has lower but still good levels of cover (for example £5,000 cancellation cover) – but unlike with Platinum, you'll need to pay excesses of £75 when claiming.
Gold, meanwhile, received a score of 65% - just in the upper 40% of policies we rated. The lower score reflects lower cover limits in certain areas, such as £350 for emergency dental treatment and £2,000 personal belongings cover (compared to Platinum's £5,000), and an excess of £250.
However, it still fared well in over two-thirds of areas we examined and was a Best Buy, so is still well worth considering if it's a good fit for your needs and budget.
Is AllClear good if you have a medical condition?
AllClear is a listed medical-specialist insurer, meaning it may be able to cover you where others can't if your medical history is proving a barrier.
You'll need to declare your conditions to ensure they're covered. AllClear works with a medical screening company called Verisk to evaluate your medical risk.
AllClear uses a company called Gallagher Bassett to handle its claims.
According to the most recently published data, AllClear accepted 90-95% of claims on annual European policies in 2024 – better than the industry average of 86.3%.
It accepted 85-90% of annual worldwide claims – just above the industry average of 84.5%
It accepted 85-90% of single trip claims – higher than the average rate of 80%.
AllClear travel insurance: how can I claim?
For medical emergencies abroad, call +44 (0)203 467 4122.
To make other types of claim, call 0800 011 3135 or claim online.
Insurers will usually expect you to try recouping lost costs (such as deposits) elsewhere before claiming with them – for example checking with the travel provider if you're entitled to a refund or can move a cancelled trip. However, you can still call the insurer to let it know if there's a chance you will need to claim.
You'll need to provide your policy number when you call.
The AllClear Platinum policy has a score of 70% and is a Best Buy. The policies above it are Platinum from Admiral, Gold from Leisure Guard and Gold from Travel Insurance Saver – which have scores of 71% (but aren't Best Buys).
Yes, if the price is right: All of AllClear's policies are Best Buy options.
How we rate travel insurance
We analyse and rate 120 key elements of travel insurance policies to come up with the overall policy score. We assess how important each individual element is to travellers when choosing and using a travel insurance policy, and factor this in when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. We then adjust the impact the more and less important elements have on the overall policy score.
Our 'Best Buy' badge recognises the individual products that stood out as being the most comprehensive in our analysis.
It doesn't reflect customer service. However, we do look at claims statistics published by the Financial Conduct Authority and complaints data from the Financial Ombudsman Service, where these are available. We won't give a Best Buy badge to providers shown to reject higher-than-average numbers of claims or that have a poor track record when it comes to complaints.
Policies named as Best Buys did well in our analysis of cover, with a policy score of at least 64%.
Additionally, Best Buy policies scored well consistently across different areas of cover. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the features we compare (see 'Policy score' for more).
Lastly, all Best Buy policies must provide – either as standard or as an option – the following levels of cover as a minimum:
£5m cover for medical expenses – with emergency medical repatriation and some cover for emergency dental treatment
£2,000 cancellation and travel abandonment cover – including cancellation in the event that the Foreign, Commonwealth and Development Office (FCDO) advises against travel to your destination country because of natural disaster after you've insured your holiday
Cancellation cover because of the illness, injury or death of a close family member or a person you were planning to stay with
Cover for travel delays – including cover for missing your outgoing or returning flight due to delays
£1,500 cover for baggage
£2m personal liability cover
Every year, we go to as many providers as possible to gather information on a wide cross-section of the market. Our ratings and reviews are completely impartial — we’re not influenced by third parties. We work entirely on behalf of you, the consumer and nobody else. See our statement of editorial independence for more.
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