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Since being founded 75 years ago as a provider of affordable holidays for older people, Saga has branched into providing various financial products aimed at the over-50s.
It offers three tiers of travel insurance cover: Essential (lowest), Standard and Plus (highest). However, with Plus and Standard, you'll get different levels of cover again, depending on whether you've bought annual or single-trip insurance.
Saga's policies are underwritten by Astrenska Insurance Limited.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.
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'If only these top-notch policies were available to all'
Dean Sobers, Which? travel insurance expert, says:
Four of Saga's travel insurance policies – Saga Plus Annual and Single trip, and Saga Standard Annual and Single trip – were made Best Buys.
Of the 48 providers rated, Saga had the highest number of Best Buy policies and the highest policy scores. The Annual and Single trip versions of its Plus policy came first and second place in our analysis, with respective scores of 82% and 81%.
Its Standard policy earned scores of 77% and 75%, respectively – both among the top 10 policies rated.
Eye-grabbing features in the Plus policies include very high levels of cancellation cover: £20,000 to £40,000, depending on whether you're insuring a single trip or buying an annual policy.
Similarly plush are £7,500 to £10,000 limits for lost, stolen or damaged baggage.
The policies did well across almost all the areas of cover we examined, but no policy achieved an absolutely perfect score. For example, you can't use the legal expenses cover in the policy to take up a dispute against a travel company (such as a travel agent). You also can't claim if your holiday company or airline goes bankrupt.
No upper age limit
Saga's policies are among a small minority (14% of policies) that don't have age limits for new customers, either for single trip or annual cover.
Standard and Essential
With lower benefit limits than Plus, the Standard policies still tower over that of many competitors, with cancellation cover of up to £10,000 (£5,000 for single trip) and medical expenses cover of up to £5m-£10m. They consequently placed just behind Plus in our tables.
Essential – which only covers single trips – was a far more modest offering.
Its cover levels were generally lower than the other Saga policies, with some missing features, such as missed departure cover or cover for delayed baggage. It attained a mid-table score of 66% overall, slightly above the average score of 62%.
Is Saga travel insurance good if you have a medical condition?
Saga is a specialist provider for covering customers with pre-existing medical conditions. This means it may be more likely to cover customers with conditions that other insurers would be less likely to take on.
However, if you have a medical condition, you should still look at a mixture of specialist and non-specialist providers
To add your conditions to the policy, you'll need to declare them when you take it out. Saga works with a medical screening company called Verisk to ask customers about their medical conditions.
Saga uses a company called Collinson Insurance Services to handle claims.
According to the most recently published data, Saga's underwriter – Astrenska Insurance Limited – accepted 90% to 95% of claims made on annual European policies in 2024. This is higher than the market average of 86.30%
It paid 90% to 95% of claims on worldwide policies, above the market average of 84.50%
It accepted 85% to 90% of single-trip claims, above the average of 80%
Saga's travel insurance: how can I claim?
For medical emergencies abroad, or if your passport is lost or stolen, call +44 (0) 1444 442 105. If you're travelling in the UK, call 0800 092 2101.
For other types of claim, call +44 (0) 1444 442 106 from abroad, or 0800 092 2099 from the UK.You can also start a claim online.
Before calling for cancellation claims, you should contact your travel agent and/or airline to see if you can get a refund or move your trip.
You'll need to provide your policy number when you call.
The Saga Plus annual multi-trip policy was the top-scoring policy in our analysis with 82% and a Best Buy.
Second place was Saga's Plus single trip policy - again, a Best Buy with a score of 81%.
Should you buy Saga travel insurance?
Yes: if you're over 50, and after gold standard travel cover, Saga's policies are some of the best we've seen.
How we rate travel insurance
We analyse and rate 120 key elements of travel insurance policies to come up with the overall policy score. We assess how important each individual element is to travellers when choosing and using a travel insurance policy, and factor this in when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. We then adjust the impact the more and less important elements have on the overall policy score.
Our 'Best Buy' badge recognises the individual products that stood out as being the most comprehensive in our analysis.
It doesn't reflect customer service. However, we do look at claims statistics published by the Financial Conduct Authority and complaints data from the Financial Ombudsman Service, where these are available. We won't give a Best Buy badge to providers shown to reject higher-than-average numbers of claims or that have a poor track record when it comes to complaints.
Policies named as Best Buys did well in our analysis of cover, with a policy score of at least 64%.
Additionally, Best Buy policies scored well consistently across different areas of cover. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the features we compare (see 'Policy score' for more).
Lastly, all Best Buy policies must provide – either as standard or as an option – the following levels of cover as a minimum:
£5m cover for medical expenses – with emergency medical repatriation and some cover for emergency dental treatment
£2,000 cancellation and travel abandonment cover – including cancellation in the event that the Foreign, Commonwealth and Development Office (FCDO) advises against travel to your destination country because of natural disaster after you've insured your holiday
Cancellation cover because of the illness, injury or death of a close family member or a person you were planning to stay with
Cover for travel delays – including cover for missing your outgoing or returning flight due to delays
£1,500 cover for baggage
£2m personal liability cover
Every year, we go to as many providers as possible to gather information on a wide cross-section of the market. Our ratings and reviews are completely impartial — we’re not influenced by third parties. We work entirely on behalf of you, the consumer and nobody else. See our statement of editorial independence for more.