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Santander Investment Hub review
UK fund range that could prove cheap for small portfolios
The investment arm of high street bank Santander offers general investment accounts, stocks and shares Isas, Sipps and junior Isas.
You can invest for a minimum of £100 as a lump sum or £20 monthly payments.
Please note this article is for information purposes only and does not constitute advice. Refer to the particular T&Cs of an investment platform before committing to any financial products.
Does Santander Investment Hub offer the best stocks and shares Isa?
Santander Investment Hub
Santander Investment Hub received below-average scores from its customers (59%) and from us for its relatively pricey fees (47%) and limited choice of assets (4%).
Santander Investment Hub pays 2.2% AER on uninvested cash held in a stocks and shares Isa.
'Not rated highly by customers'
Megan Thomas, Which? investments writer, says:
Customers of Santander Investment Hub can only invest in UK funds, so you'd need to use another platform if you wanted to invest in shares, trusts or exchange-traded funds.
Santander Investment Hub is on the cheaper side for investments worth less than £25,000.
But its charges fell somewhere in the middle of the competition for larger portfolios. That translates to paying hundreds of pounds more than the cheapest options.
Investors were unimpressed with Santander Investment Hub, and it was the lowest-scoring in our customer survey. It picked up two-star ratings for its information on investments and value for money.
What do customers say about Santander Investment Hub?
Santander Investment Hub customers scored it 59%, the lowest score of any platform in our survey.
Comments from Santander Investment Hub customers that took part in our survey include:
‘Website is one of the clunkiest I've encountered. Navigation is a real challenge – information is obtuse.'
'Asked a simple question and didn't get an adequate answer. Expensive, poor website, cancelled an investment at short notice.'
'Easy to use. Able to sell investments easily if necessary. Hub fees taken by direct debit so don't have to remember that, other charges absorbed into investments but fully detailed.'
Visit Santander Investment Hub to find out more about its accounts, services and investment options.
Santander Investment Hub customer scores in more detail
Aspect of service
Star rating
Customer service
★★★☆☆
Ease of use
★★★☆☆
Information on investments
★★☆☆☆
Value for money
★★☆☆☆
These results are based on a January 2026 online survey of 3,053 adults – members of the Which? Connect panel and members of the public – who told us about 4,146 experiences with stocks and shares Isas. Santander Investment Hub results based on sample size of 47.
Is Santander Investment Hub safe?
Santander Investment Hub is regulated by the Financial Conduct Authority and covered by the Financial Services Compensation Scheme (FSCS).
If Santander Investment Hub went bust and its other arrangements to protect your money failed, the FSCS will cover up to £85,000 of investments per person, per platform. You can claim for free online at fscs.org.uk – there's no reason to use a claims management company.
Our overall score is based on a combination of customer score, fees score, and assets score.
We don't analyse the performance of investments listed by investment platforms, as different investors will opt for different investments.
Customer score and ratings
We surveyed 3,053 investors – members of the Which? Connect panel and of the public – who gave 4,146 reviews of stocks and shares Isas in January 2026.
Each platform must get at least 30 responses to receive a customer score, which is based on overall satisfaction and likelihood to recommend.
The customer score makes up 60% of the overall score.
We also ask investors to rate their current platform for customer service, ease of use, information on investments, and value for money.
Fees score
The fees score uses snapshots of account and transaction fees at £5,000, £10,000, £25,000, £50,000, £100,000, £250,000, and £500,000. The fees assume four purchases and four sales in a year, spaced out in across months.
Fees are weighted higher closer to £50,000 as this is close to the average portfolio size, according to HMRC data.
The scores are assigned relative to the cheapest platform which would receive a score of 100%.
The fees score makes up 30% of the overall score.
Assets score
The assets score adds together all of the assets available within a stocks and shares Isa and assigns a score relative to the maximum out of the providers which receives 100%.
The assets score makes up 10% of the overall score.
To be considered to be a Which? Recommended Provider (WRP), the platform needs to have an overall score of 70% or higher.
Companies that reach this score are excluded if they're among the top 25% of the most expensive platforms across our scenarios, based on our fees analysis. Platforms are not eligible for WRP status if they receive a two-star rating or lower in any of our categories.
We also apply statistical tests that place the platforms into ‘bands’. Only the platforms in the highest two bands – the ones that really stand out – can be a WRP.
We will not give Which? Recommended Provider status to platforms that offer CFD trading.
To be eligible for our Great Value recommendation, platforms must be in our top three customer score bands and among the 25% least expensive in the asset categories they offer (any combination of funds, shares, or ETFs).