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NatWest investment platform review
A Great Value provider with particular appeal to beginners
Through its investment arm, NatWest offers five ready-made investment funds managed by Coutts investment managers.
You can invest in these through the service's stocks and shares Isas, general investment account, Sipps, or junior Isas.
You need a minimum of £50 to start investing with NatWest.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an investment platform before committing to any financial products.
Does NatWest offer the best stocks and shares Isa?
great value
NatWest
NatWest's customers scored it a slightly below-average 67%, and we gave its limited choice of assets a score of 0%. We were much more impressed by its low fees, scoring them an above-average 76%, helping NatWest be named a Great Value provider.
NatWest pays no interest on uninvested cash in their stocks and shares Isa.
'A cheap way to start investing'
Megan Thomas, Which? investments writer, says:
NatWest's service offers one of the cheapest ways to invest in funds if you've got less than £25,000 to put away. But, with that, you only have a choice of five funds.
And there are no hidden shocks for the fees of those funds either, as all have an ongoing charge of 0.4%.
This might suit you if you don't know what to invest in, as you can choose which fund is best for you based on how much risk you're willing to take. The funds range from defensive to adventurous.
Customers were unimpressed with the information on investments, though, as NatWest picked up just two stars here.
All information for the funds is only available in the required fact sheets, so you can't see some of the details you might get with other platforms. For example, you wouldn't be able to drill down to the performance of a fund over a specific time period before you invested.
What do customers say about NatWest?
NatWest customers scored it 67%, ranking 18th out of the platforms in our survey.
Comments from NatWest customers who took part in our survey include:
‘It offers a simple and cost-effective way to manage investments, particularly for existing customers, with low service fees and access to a limited number of funds. Its platform is very user-friendly.'
'Since I already have a NatWest bank account, it makes it easier to manage because it's not a complete step into the unknown, and it helps me to be more familiar with their services.'
'There is a limited range of choices to make. Everything is easy to manage on the app.'
Visit NatWest to find out more about its accounts, services and investment options.
NatWest customer scores in more detail
Aspect of service
Star rating
Customer service
★★★☆☆
Ease of use
★★★★☆
Information on investments
★★☆☆☆
Value for money
★★★☆☆
These results are based on a January 2026 online survey of 3,053 adults – members of the Which? Connect panel and members of the public – who told us about 4,146 experiences with stocks and shares Isas. NatWest results based on sample size of 46.
Is NatWest safe?
NatWest is regulated by the Financial Conduct Authority and covered by the Financial Services Compensation Scheme (FSCS).
If NatWest went bust and its other arrangements to protect your money failed, the FSCS would cover up to £85,000 of investments per person, per platform. You can claim for free online at www.fscs.org.uk: there's no reason to use a claims management company.
Our overall score is based on a combination of customer score, fees score, and assets score.
We don't analyse the performance of investments listed by investment platforms, as different investors will opt for different investments.
Customer score and ratings
We surveyed 3,053 investors – members of the Which? Connect panel and of the public – who gave 4,146 reviews of stocks and shares Isas in January 2026.
Each platform must get at least 30 responses to receive a customer score, which is based on overall satisfaction and likelihood to recommend.
The customer score makes up 60% of the overall score.
We also ask investors to rate their current platform for customer service, ease of use, information on investments, and value for money.
Fees score
The fees score uses snapshots of account and transaction fees at £5,000, £10,000, £25,000, £50,000, £100,000, £250,000, and £500,000. The fees assume four purchases and four sales in a year, spaced out in across months.
Fees are weighted higher closer to £50,000 as this is close to the average portfolio size, according to HMRC data.
The scores are assigned relative to the cheapest platform which would receive a score of 100%.
The fees score makes up 30% of the overall score.
Assets score
The assets score adds together all of the assets available within a stocks and shares Isa and assigns a score relative to the maximum out of the providers which receives 100%.
The assets score makes up 10% of the overall score.
To be considered to be a Which? Recommended Provider (WRP), the platform needs to have an overall score of 70% or higher.
Companies that reach this score are excluded if they're among the top 25% of the most expensive platforms across our scenarios, based on our fees analysis. Platforms are not eligible for WRP status if they receive a two-star rating or lower in any of our categories.
We also apply statistical tests that place the platforms into ‘bands’. Only the platforms in the highest two bands – the ones that really stand out – can be a WRP.
We will not give Which? Recommended Provider status to platforms that offer CFD trading.
To be eligible for our Great Value recommendation, platforms must be in our top three customer score bands and among the 25% least expensive in the asset categories they offer (any combination of funds, shares, or ETFs).