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Dean is an award-winning personal finance writer who’s spent over 15 years helping consumers navigate the tangled and fascinating world of insurance.
In this article
Infinity Insurance is underwritten by Accelerant Insurance and available through the broker Just Travel Cover.
It's a medical specialist provider that claims to offer cover for some medical conditions awaiting diagnosis.
It has three levels of cover: Gold, Silver and Bronze.
Please note that this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.
This insurer isn't available on MoneySuperMarket, but you can get quotes from other insurers and compare the cheapest with our reviews.
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The top Infinity policy, Gold, is a Best Buy.
68%
Policies
of 48 travel insurers' highest-scoring policies
See how this compares with the best travel insurance.
| Medical expenses | £10 million | |
| Dental treatment | £500 | |
| Cancellation | £10,000 | |
| Travel abandonment | £10,000 | |
| Natural disaster cover | Included | |
| Cancellation / curtailment: illness, injury or death of person policyholder staying with | Yes/Yes | |
| Bankruptcy of holiday supplier | Not covered | 0 out of 5 |
| Bankruptcy of airline | Not covered | 0 out of 5 |
| Travel delay | £400 | |
| Missed departure: outgoing, returning, connecting | Yes/Yes/Yes | |
| Baggage/personal belongings | £3,000 | |
| Personal liability | £2 million |
Table last updated in May 2026. Next update in May 2027. We recommend checking policies before buying. See how we analyse travel insurance.
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Dean Sobers, Which? travel insurance expert, says:
Infinity's top level of cover – Gold – made the grade as a Best Buy.
Among the things we liked about it were low excesses (£30) and high levels of cancellation cover – £10,000.
However, its cancellation cover doesn't extend to needing to abort your trip because of the outbreak of infectious disease in the area. And its medical cover (£10m) only goes as far as treating pain relief should you have a dental emergency.
If you have annual cover, for UK and European travel, you're covered for up to 61 days per trip. On worldwide policies, you're covered for 61 days per trip if you're aged 65 or under, and 31 days if older (with the maximum age being 79).
Single-trip policies cover trips of up to 186 days in the UK and Europe, and 45 days per trip worldwide.
If a terrorist attack is made within 20km of your destination (within 14 days of your planned departure date) and the area is considered unsafe by local or national authorities, you can make a cancellation claim on Infinity's policies.
This is fairly rare: some 61% of policies we reviewed excluded terrorism altogether.
Infinity's Silver policy came close to our Best Buy cutoff (64%) with a score of 63%. It sits in the middle of our table.
Bronze, meanwhile, was in the lower range of policies we examined, with a score of 59%. This compares to an average score of 62%.
Infinity is a specialist provider for covering customers with pre-existing medical conditions. This means it may be more likely to cover customers with conditions that other insurers would be less likely to take on.
However, if you have a medical condition, you should still look at a mixture of specialist and non-specialist providers
To add your conditions to the policy, you'll need to declare them when you take it out. Infinity works with a medical screening company called Verisk to ask customers about their medical conditions.
However, if you're struggling to get cover, see our guide on travel insurance if you have a medical condition.
Infinity uses a company called Healix International to provide medical assistance. For other claims, it works with a firm called Sedgwick.
For medical emergencies, call 02086 084 163.
For other types of claim, call 02078 581 980. You can also submit a claim online.
Before calling for cancellation claims, you should contact your travel agent and/or airline to see if you can get a refund or move your trip.
You'll need to provide your policy number when you call.
Just Travel Cover - Infinity scored 68% and was a Best Buy. Just ahead of it, with 69% were Axa's Gold policy, Cover For You's Platinum policy, Halifax's Ultimate Reward packaged bank account, Insure & Escape's First policy, Leisure Guard's Flexi Silver policy, and NatWest's Black account.
It was just ahead of Explorer's Level 5 policy, InsureandGo's Black policy, Leisure Guard's Standard policy, NatWest's Silver and Platinum accounts, RBS' Silver and Platinum accounts, Tesco's Standard policy, and Travel Insurance Saver's Silver policy. These scored 67%.
Yes, if the price is right. The Gold policy was a reasonable Best Buy, and the Infinity range had some unusual cover features, making them worth a look.
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