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Europcar car hire review
Guy is an award-winning travel writer with 20+ years' experience. He runs a crack team of researchers, unearthing everything from the best beaches to the worst car hire companies.
What is Europcar?
French car-hire giant Europcar provides car rentals in more than 140 countries worldwide.
Which? verdict
Europcar received a middle-of-the-road customer score and fell short of our expectations on the clarity of its rental conditions. Better options are available.
Visit europcar.co.uk.
Europcar customer ratings
If you want to see how Europcar measures up against its rivals, read our best and worst car hire companies page.
| Car hire company | Which? Recommended Provider? | Overall score |
|---|---|---|
| Europcar | No | 67% |
Overall score is a combination of the customer score (overall satisfaction and how likely people are to recommend the company) and our expert analysis. Survey carried out in February/March 2026.
What’s Europcar like?
With a 67% customer score, Europcar has room for improvement.
It received several good four-star ratings, including for description vs reality, vehicle condition and customer service. However, many people thought the service wasn't worth the high £60-a-day average price recorded in our survey, and it was rated a mediocre three stars for value for money.
Europcar also scored fairly poorly on our expert pricing-clarity checks. For example, it didn’t itemise certain mandatory charges during the booking process, so it was impossible to know what they cost. It scored just two stars for the clarity of its rental conditions.
Some customers also struggled to understand what they were agreeing to. One told us: ‘It was near impossible to figure out what insurance was included as standard to enable us to make sure our own insurance filled the gaps. I think this is to force you into taking their extra insurance.’
The collection process, rated three stars, was hit and miss. Some customers reported extremely long waits to collect their cars, others said they were given very vague instructions to find the rental desk, and one told us they ended up having to hire an entirely different car because Europcar’s desk was unmanned, with no explanation given.
Should I book with Europcar?
No. There are better providers out there. If you like the reassurance of booking with a big brand, Alamo scores higher.