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Dollar car hire review
Who is Dollar?
As the low-cost arm of the Hertz group, Dollar has offices around the world, but the majority are located in the USA and Canada.
Which? verdict
Its very poor 56% customer score and two-star customer service rating suggest you should steer clear.
Website: dollarcarrental.co.uk
Dollar customer ratings
If you want to see how Dollar measures up to its rivals, read our best and worst car hire companies page.
| Car hire company | Which? Recommended Provider? | Customer score |
|---|---|---|
| Dollar | No | 56% |
Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company.
What’s Dollar like?
Dollar received one of the worst customer scores in our survey – a dreadful 56%.
Its main downfall is its customer service, for which it received a substandard two out of five stars. One customer told us they encountered a ‘miserable’ man on their desk and another said they felt that Dollar ‘refused to accommodate’ them.
Despite being a budget operator, Dollar also received an average three-star rating for its overall value for money.
Alamo is a far better bet for car rental in the USA.
Should I book with Dollar?
No. Its dreadful customer score and poor customer service rating suggest it’s best avoided.
Find out how to get cheaper car hire.