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P&O Cruises review
Who is P&O Cruises?
P&O is the UK’s oldest and biggest cruise line, with seven ships and year-round departures from Southampton. It’s owned by Carnival Corporation, the world’s largest cruise company, which is separate from P&O Ferries.
P&O customer rating
| Which? Recommended Provider | Customer score | |
|---|---|---|
| P&O Cruises | No | 72% |
Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company.
What’s a holiday with P&O Cruises like?
P&O cruise ships have more than doubled in size in the past two decades, and some passengers complained about understaffing and slipping standards. One customer told us: 'This was our 13th cruise with P&O and standards have certainly gone down. There were too many passengers, staffing numbers reduced and you could wait 20 minutes to get a drink.'
Passengers told us that the cabins and customer service are up to the mark, but facilities, entertainment and food were merely average.
Should I book with P&O Cruises?
It remains readers’ most sailed-with cruise line, but it shouldn’t be. You’ll have a better time on almost all of its competitors.