Matt Gardner

We produced a short position statement setting out important consumer issues as the Government develops the AI Opportunities Action Plan

How consumers choose and engage with flexible energy use

In this collection of five essays with contributions from leading business voices, we set out the important ways in which consumer policy can be used to support economic growth

Which? supports Ofgem's proposals to extend the BAT until at least March 2026

This report outlines the level of time, emotional and financial harm from energy and broadband providers' poor customer service

Which?'s response to the CMA's notice of remedies on the proposed merger between Vodafone and Three

Improving consumer trust will be essential to boost AI adoption

Which? outlines its concerns with Ofgem's proposals to remove the ban on acquisition-only tariffs. We think removing the ban risks reintroducing an unfair loyalty penalty into the market.

Which? responds to the CMA's Statement of Issues in its Phase 2 Investigation of the proposed merger between Vodafone and Three

Greater diversity of energy consumption could pose difficulty for Ofgem to maintain the price cap in its current form. But consumers will continue to need some form of protection from price exploitation, at least in the medium-term

Which? agrees with the government that consumers should be able to access the benefits of flexibility. Flexible consumption can unlock private benefits for the consumers engaging in flexibility, as well as shared benefits among all consumers. However, making changes to default energy tariffs to support more flexible energy use will impact large numbers of consumers, most of whom have no experience with time-of-use tariffs and some of whom have been on default tariffs for several years without switching. With this in mind, policymakers and suppliers cannot only focus on the end goal of reforming default tariffs but also the transition to that goal

Which? outlines its initial analysis and position on the proposed merger between Vodafone and Three, to support the CMA's investigation

In this paper Which? sets out how platforms can take a Safety by Design approach to tackle fake reviews and ensure that their content moderation process are sufficient to prevent consumer harm

Which? response to the government's White Paper on a pro-innovation approach to AI regulation

This report sets out how effective consumer protections can support economic growth by encouraging competition and innovation in markets. Good consumer protections play a vital role in fostering a well-functioning market economy, where firms compete fairly by becoming more efficient, innovative and ultimately more productive. They can also engender confidence in consumers to try new firms, products and services in ways which can benefit businesses that want to grow