Rob Ashford

Consumer insights into poor customer service in the broadband sector

Consumer insights into poor customer service in the airline sector

Consumer insights into poor customer service in the energy sector

How consumer protection regulations can support consumer confidence, fair competition and growth

An update on consumer trust in industries and concern about consumer issues

How consumers choose and engage with flexible energy use

Insights into consumers' current sustainable behaviours, attitudes to future changes to their behaviours and the barriers they face in doing so, with a focus on home heating (installing a heat pump, improving home insulation and installing solar panels).

Insights into consumers' current sustainable behaviours, attitudes to future changes to their behaviours and the barriers they face in doing so, with a focus on electric vehicles.

An insight into consumers’ experiences of making healthier choices and the actions they think are needed by the government and food businesses to support them

This report outlines the level of time, emotional and financial harm from energy and broadband providers' poor customer service

An update on consumer trust in industries and concern about consumer issues

Your regular update on consumer confidence and financial wellbeing

Consumer insights into poor customer service in the airline sector

A policy research report exploring consumers' experiences of the insurance claims process

Consumer insights into poor customer service in the broadband sector

Consumer insights into poor customer service in the energy sector

Your regular update on consumer confidence and financial wellbeing

Your regular update on consumer confidence and financial wellbeing

A look back on consumer confidence and financial difficulty over the past four years

An update on consumer satisfaction and trust in sectors / industries, with a focus on differing levels of satisfaction across family types.