NatWest
NatWest achieved a middling customer score. However, it was one of the top-performing lenders in our interest rate analysis, placing 3rd out of 21 brands.
73%
out of 21 mortgage lenders ranked on customer score (joint 11th)
By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion.
Find the right mortgage using the fee-free service provided by L&C Mortgages
Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
NatWest is part of the third-largest lender in the UK, the NatWest Group, which also includes the Royal Bank of Scotland.
Here, you can find out what real NatWest mortgage customers thought about its service, what our expert analysis uncovered about its range of deals and the best NatWest mortgage rates on the market right now.
This article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of a provider before committing to any financial products.
Why you can trust our NatWest mortgage review
Real NatWest customer views
We've asked 529 NatWest mortgage customers about their experiences of the lender.
Expert mortgage rate analysis
We've analysed NatWest's mortgage rates to work out if it's a lender that offers competitive deals.
NatWest achieved a middling customer score. However, it was one of the top-performing lenders in our interest rate analysis, placing 3rd out of 21 brands.
73%
out of 21 mortgage lenders ranked on customer score (joint 11th)
Which? analysed thousands of mortgages, using Moneyfacts data, over eight weeks in the summer/autumn of 2025. We compiled a series of top 10 cheapest deals tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average was five table appearances per week. NatWest averaged 8.8 appearances per week, the third-best out of the 21 lenders we looked at. This means NatWest typically offered excellent interest rates for a range of different mortgage scenarios during our analysis.
You can see the mortgages NatWest is currently offering first-time buyers, home movers and remortgagers in the tables below.
To see how NatWest compares with other mortgage providers, head to our guide to the best mortgage rates and deals, which is updated every day.
80% | NatWest | 73% | 4.16% | £1,495 | 6.99% |
80% fee free | NatWest | 73% | 4.34% | £0 | 6.99% |
90% | NatWest | 73% | 4.4% | £995 | 6.99% |
90% fee free | NatWest | 73% | 4.53% | £0 | 6.99% |
95% | NatWest | 73% | 4.85% | £0 | 6.99% |
95% fee free | NatWest | 73% | 4.85% | £0 | 6.99% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 74%. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+). Providers must receive a minimum of 40 responses for inclusion in the results. NatWest had a sample size of 529.
60% | NatWest | 73% | 3.94% | £1,495 | 6.99% |
60% fee free | NatWest | 73% | 4.23% | £0 | 6.99% |
75% | NatWest | 73% | 4.06% | £1,495 | 6.99% |
75% fee free | NatWest | 73% | 4.35% | £0 | 6.99% |
85% | NatWest | 73% | 4.08% | £1,495 | 6.99% |
85% fee free | NatWest | 73% | 4.38% | £0 | 6.99% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 74%. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+). Providers must receive a minimum of 40 responses for inclusion in the results. NatWest had a sample size of 529.
60% | NatWest | 73% | 3.9% | £1,495 | 6.99% |
60% fee free | NatWest | 73% | 4.3% | £0 | 6.99% |
75% | NatWest | 73% | 4.15% | £1,495 | 6.99% |
75% fee free | NatWest | 73% | 4.5% | £0 | 6.99% |
85% | NatWest | 73% | 4.3% | £1,495 | 6.99% |
85% fee free | NatWest | 73% | 4.74% | £0 | 6.99% |
Table notes: Data from Moneyfacts, updated daily. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 74%. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+). Providers must receive a minimum of 40 responses for inclusion in the results. NatWest had a sample size of 529.
Find the right mortgage using the fee-free service provided by L&C Mortgages
Compare mortgagesIf you click on the link and complete a mortgage with L&C Mortgages, L&C is paid a commission by the lender and will share part of this fee with Which? Ltd helping fund our not-for-profit mission. We do not allow this relationship to affect our editorial independence. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
We asked NatWest mortgage customers about their experience with the lender.
Here's how customers rated NatWest in various areas of service:
Category | Star rating |
---|---|
Overall customer service | |
Keeping you well informed (eg telling you about changes to interest rates) | |
Clarity of mortgage statements | |
Transparency of charges/penalties | |
Flexibility of payments (eg being able to overpay/underpay/take payment holidays) | |
Online access (eg being able to access your account online or via an app) |
Table notes: Star ratings are out of five. The results are based on an online survey of 5,016 members of the public conducted in August/September 2025 and are representative of the GB/UK population (aged 18+). Providers must receive a minimum of 40 responses for inclusion in the results. The sample size for NatWest was 529.
We not only produce customer scores and star ratings, but also collect comments from real customers.
The majority of feedback from NatWest mortgage customers was positive.
Common themes focused on good online access and customers not having any problems. For example, one customer told us that 'everything has been hassle-free and smooth'.
Feedback on customer service was generally positive too, with some respondents reporting it was 'helpful' as well as 'clear and upfront'. However, some people found the customer service 'hard to reach', with long wait times.
When we checked in September 2025, there were 99 mortgages available from NatWest. The vast majority were fixed-rate deals, meaning your interest rate stays the same for a set initial period.
NatWest mortgages had initial periods of two or five years.
A smaller number of mortgages offered by NatWest were tracker deals, with initial terms lasting two years before reverting to the NatWest standard variable rate.
NatWest doesn't publish its borrowing caps, but you can use its affordability calculator to check the size of a mortgage you qualify for.
NatWest does offer a selection of green mortgages with discounted rates for homes that have an EPC rating of A or B. The maximum LTV for its green mortgages is 85%.
All of NatWest's mortgages have a maximum term length of 35 years.
Why should you trust Which? research? We’re not influenced by third parties. We work entirely on behalf of you, the consumer – nobody else. See our statement of editorial independence
Find the best mortgage for you, with expert help provided by L&C Mortgages
Get advice now