Package holidays

If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Our guides help you claim if you’re unhappy with your holiday.

Can I claim back a non-refundable deposit?

Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.

Hannah Downes

How to complain about your package holiday booking

Misled by your travel agent, or have a complaint about a company you booked with? Here's what you can do.

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I have to cancel my package holiday, what are my rights?

You may have to cancel a package holiday due to unexpected circumstances such as a family bereavement. Here we look at your options for rebooking and claiming a refund.

Hannah Downes

Template Letters

Free download

Letter to claim compensation for lost luggage

Luggage that has been missing for 21 days is considered lost. Use our letter within seven days of your luggage being classed as lost to claim compensation.

Free download

Letter to complain about misleading brochure descriptions

If you feel you’ve been misled by a travel agent or tour operator, don’t suffer in silence. Use this template letter to make a claim.