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Letter to ask for a faulty item to be repaired or replaced
Don’t be fobbed off if you want a retailer to repair or replace a faulty product. Use our letter to ensure the retailer takes action.
Use our free tool below to help draft a letter to send to the retailer of your faulty item.
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Complain about faulty goods
Draft a free complaint letter to send to the retailer. It only takes a few minutes. You're entitled to a refund, replacement or repair if goods you bought were faulty or not as described.
What did you buy?
Alternatively, download our free letter template directly below:
Download letter
docx (14 KB)
There is a file available for download. (docx — 14 KB). This file is available for download at .
[Your address and contact number]
[Company/supplier’s address]
[Date]
Dear Sir/Madam,
[Reference: contract number]
On [date], I [bought/placed an order for] a [item] and received it on [date]. I have discovered that the [item] has the following problem: [add details].
The Consumer Rights Act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract, I am entitled to have the [item] [repaired/replaced] and I would request that you confirm you will do this within the 14 days from the date of this letter.
I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
Yours sincerely,
[Your name]
Download letter
docx (14 KB)
There is a file available for download. (docx — 14 KB). This file is available for download at .