Hotels and accommodation

If you arrive at your destination to find your hotel or self-catering accommodation is not what you expected or a problem arises during your holiday, our guides can help you make a complaint or claim compensation.

Can I claim back a non-refundable deposit?

Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.

Hannah Downes

My self-catering accommodation isn't what was promised, what can I do?

Holiday cottages and other self-catering accommodation are a popular way to holiday. If yours turns out to be different to what was promised to you or is dirty or unsafe, read our guide to your rights.

Tali Ramsey

How to complain about hotel accommodation

If you've had the holiday from hell, follow these simple steps for redress, whether you claim while on holiday or when you return home.

Which?

Template Letters

Free download

Letter to claim for unsatisfactory hotel accommodation

Do you want to make a complaint about the standard of the hotel you stayed at on holiday? Use this letter to help assist you with your claim.