Reporting scams

It’s not always clear who you should report a scam to or how to get your money back if you've been scammed. Our guides tell you how to report scams and get your money back.

What to do if your bank won’t refund you for fraud

If your bank won't give you a refund after a scam, but you think you're entitled to one, you have a right to complain.

Which?

What to do if you’re the victim of a bank transfer scam

Bank transfer scams happen when someone transfers money to a bank account belonging to a criminal from their own bank account. We explain what to do if you’re victim to this scam.

Which? Team

What is identity theft?

If you think your identity has been stolen, you should contact your bank or credit card company and the police as soon as possible to let them know the situation.

Tali Ramsey

How do I get my money back if I've made a bank transfer to the wrong account?

The code of best practice on ‘misdirected payments’ outlines how your bank should act if you send money to the wrong account.

Which?

I've been defrauded from a standing order or direct debit

If you've been defrauded from a false direct debit or a standing order that's gone astray you should get a refund. Read the Which? guide on how to go about this.

Which?

Where do I go if I have a bank complaint?

Find out your consumer rights and how to complain if you have a dispute with your bank.

Which? Team

How to complain about unauthorised transactions on your card

If there has been an unauthorised transaction on your card and your provider refuses to refund your money, follow our step-by-step guide to get your money back.

Which?

How to spot a scam

Fraudsters can often be very cunning. Find out how to protect yourself against scams with our simple tips.

Which?

How to get your money back after a scam

Losing money to a scam can be extremely upsetting and frustrating. See if there's anything you can do to get the money back.

Which?

Report scams to warn others

Reporting fraud is important to help stop criminals, and to prevent others from falling victim to the same scam.

Which?

Template Letters

Free download

Letter to complain to your bank about APP fraud under Code

Use our free letter template to complain to your bank an APP scam. This letter can only be used to complain about money that was lost before 7 October 2024 and your bank was signed up to the CRM code.

Free download

Letter to complain to your bank about APP fraud

Use our free letter template to complain to your bank about APP fraud before 7 October 2024. This letter can be used for banks not signed up to the voluntary CRM code.

Free download

Letter to ask a bank for repayment of a disputed transaction

Your card provider may have a set process for submitting a claim for a refund of a disputed transaction. If it hasn't, you can use this template letter.