Financial complaints

Dealing with financial complaints can be a tricky business. Our guides can guide you through the complaints process and help you get the best results.

I think I’ve been mis-sold a financial product, what can I do?

This guide helps you to identify if you’ve been mis-sold a financial product and offers steps on what to do next.

Hannah Downes

What to do if your bank goes out of business

This guide explains what FSCS protection you are entitled to and how much you can claim if your bank or building society goes out of business.

Which? Team

Can I take my financial complaint to the financial ombudsman?

The Financial Ombudsman Service can help you with a financial complaint. Find out when, and how, to use the service.

Which?

Where do I go if I have a bank complaint?

Find out your consumer rights and how to complain if you have a dispute with your bank.

Which? Team

Template Letters

Free download

Letter to the Financial Ombudsman Service about a bank dispute

Are you having a dispute with your bank that you're unable to resolve? Use this letter template to write to the Financial Ombudsman Service to ask them to intervene.

Free download

Letter to the financial services compensation scheme

Use this letter template to ask the financial services compensation scheme (FSCS) to compensate you for financial mismanagement after a financial company has gone bust.

Free download

Letter to complain about bad advice from a financial adviser

Use this letter template to complain about bad advice from a financial adviser and seek redress when a financial product does not meet your needs.

Regulations

The Financial Services Regulations 2004

The Financial Services (Distance Marketing) Regulations cover most financial services made a distance - such as online or over the phone - whether made directly or through an intermediary.