Expert legal advice at a fair price
We'll guide you step by step to achieve the best outcome for you. For less than you'd think.
Get legal adviceUsually £99 for a whole year. Monthly options available. Service provided by W? Ltd.
Letter to request missing parcel replacement
If you order goods and they don't turn up, the retailer is responsible for re-sending them to you at no extra cost. Use our letter to request the retailer takes action.
Championing consumers since 1957, our team of over 150 expert researchers and editors test, investigate, and campaign to protect your rights and help you shop smarter
Download letter
doc (38 KB)
There is a file available for download. (doc — 38 KB). This file is available for download at .
[Your address and contact number]
[Company/supplier's address]
[Date]
Dear Sir/Madam,
[Reference: order number]
On [date], I [bought/placed an order for] a [item].
I did not receive the item and on contacting you I was advised that the delivery driver had left the item [with a neighbour] [add details of the location where the item was left].
Under the Consumer Rights Act, the goods remain at your risk until they are received by me and I would request that you now make arrangements for the [item] to be delivered to me without delay and would request that you confirm that you will do this by return.
Yours faithfully,
[Your name]
Download letter
doc (38 KB)
There is a file available for download. (doc — 38 KB). This file is available for download at .