Skip to main content

Letter claiming compensation after luggage was damaged

It's frustrating when your luggage is damaged by an airline but you have rights to claim compensation under the Montreal Convention. Use our letter to make a claim.
Which?Editorial team
Download letter

docx (14 KB)

[Your address]

[Company address]

Dear Sir/Madam

Ref: Damaged Luggage

Flight: [insert flight number]

I flew with your airline on [date] between [departure airport] and [arrival airport].

My checked in luggage [didn't arrive at my destination and when it was returned was damaged/
was damaged on arrival]

Under the Montreal Convention I would like to claim [£xx] compensation for my damaged luggage.

I enclose copies of my receipts for replacement items.

Yours sincerely,

[your name]

Download letter

docx (14 KB)



Empoweringly affordable legal advice

Expert legal advice, whenever you need it From everyday issues to unexpected challenges, we’ll help you make the right decisions with confidence, guiding you every step of the way. Get 12 months of expert advice for just £49.50, that’s half the usual price.

Get legal advice

Save 50% - now £49.50, usually £99 for a whole year. Monthly options available. Service provided by W? Ltd. Offer ends 31st May 2026