Restaurant rights

A disappointing experience in a restaurant can ruin a special occasion but you may be able to claim compensation if things don’t go to plan. From poor restaurant service to booking problems, our guides help you pursue a complaint and seek redress.

I got food poisoning while eating out, can I get my money back?

Under the Consumer Rights Act, you can claim compensation or a refund if you get food poisoning from a restaurant.

Which?

Do I have to pay a service charge if the service is poor?

If you go out for a meal and receive poor service you have rights that protect you from having to pay any service charge.

Which?