Insurance claims

If you’re unhappy with an offer from your insurer, you have the right to reassessment. Depending on the circumstances, you may even be due financial compensation. Read our guides to find out how to make a complaint and get what you're owed.

I’m having problems claiming on my travel insurance

Find out what you need to do if you have problems claiming on your travel insurance policy.

Hannah Downes

How to complain about your insurance provider

If your insurer dismisses your claim, don't be put off. An insurance contract is the same as any other. Follow our step-by-step guide to complaining effectively.

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I’m unhappy with my insurer's decision on my claim, what can I do?

Sometimes you may disagree with your insurers’ decision on your claim. This can be a delicate situation, but there are steps you can follow to get the best result. Take a look at our guide.

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Can I get a refund if I cancel my insurance?

Whether you can get a refund if you cancel your insurance depends on a number of factors. Find out more with the Which? guide.

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Template Letters

Free download

Letter rejecting your insurer's offer on a claim

If you have grounds to believe your insurer's offer on your claim is too low, use this template letter to reject the offer and ask for a revised offer.

Free download

Letter to refute your insurer's rejection of your insurance claim

If you’re unhappy with your insurer's decision on a policy and you believe you have a basis to refute their denial of liability, our letter below can help you.