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My boiler hasn't been installed properly, what can I do?
If your boiler hasn't been installed properly you can get the original engineer to fix the issue or claim for the cost of a new engineer putting it right.
Use our home improvement complaints tool
Home improvement complaints
Do you have an issue with work done on your property by a trader? This free and easy-to-use tool can help you craft a customised letter and inform you of your legal rights.
Botched boiler installation or service
Before having any work done on your boiler check your engineer is listed on the Gas Safe Register.
This is the official list of gas engineers who are registered to work safely and legally on boilers, cookers, fires and other gas appliances.
If your boiler installation is botched, you can argue there has been a breach of contract under the Consumer Rights Act.
If the work is so bad that it would be unreasonable to give the installer a second chance, you can claim back the cost of another engineer putting it right from the original boiler engineer.
The complaints process
First, you must make a complaint directly to the engineer or company you used.
If they reject your claim, ask for a final written response (otherwise known as a 'letter of deadlock'). If they fail to respond within eight weeks, you can consider the claim unresolved.
Rejected and unresolved complaints may be escalated to the Utilities ADR dispute resolution service, if the company is registered.
The boiler is faulty
Boiler installation and services can be provided alone or they may be provided as part of a package with the boiler.
If your boiler is faulty you may be entitled to claim a refund, repair or replacement at no further cost to you. For more information read our guide on what to do if you have a faulty product.
The engineer isn't Gas Safe registered
Allowing unregistered engineers to work on your gas appliances is extremely dangerous.
Faulty gas appliances can cause explosions and carbon monoxide leaks.
If you suspect someone who has done work for you was not registered, report them online via the Gas Safe website.
Make sure you hire a Gas Safe registered engineer to check and fix your boiler or any other appliances worked on by the original engineer.
You can claim the cost of putting things right from the original installer.
Find a trusted trader near you
Find trusted local boiler engineers with Which? Trusted Traders. All of our Traders have been checked and vetted by our ex trading standards assessors.
Find a reliable boiler installer in your area or use our trader search tool.