Virgin Media TV and broadband provider review

Virgin Media is the main pay-TV competitor to Sky. It offers a wide range of entertainment channels – from sports, including Premier League football matches, to the latest blockbusters from Sky Movies, as well as catch-up and on-demand TV content. 

Can it give Sky a run for its money? Our latest customer rating reveals how customers rated their Virgin Media TV and broadband service on speed, reliability, TV content, customer service and value for money. Read on for our review or use the free broadband comparison service from Which? to find the best Virgin Media TV and broadband deal for you.

What Virgin Media TV and broadband customers told us

• 'The speed is really great, but it comes at a high price – I wish it wasn't as expensive as it is.'
• 'Considering how much we pay, I find its customer service incredibly slow and difficult to deal with. Everything feels like an uphill battle with it.'

Virgin TV and broadband review

Customer score: 60% (last fifth of five). Which? members can also read our full review, including how its customers rated it for key factors such as customer service and technical support.

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Virgin Media TV, broadband and phone satisfaction survey results

Discover which providers impressed their customers most in our latest survey – we reveal the best and worst TV and broadband providers 

If you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

What TV and broadband deals does Virgin Media offer?

Virgin's TV and broadband service is supplied through its cable network, so you need to live in a Virgin-cabled area to get it at home (although once you're signed up, you can also access it on the go over wi-fi – even abroad in the EU – via Virgin's TV Go app).

Virgin Media's service isn't as widely available as those that use the Openreach network, but its network is often faster, offering average broadband speeds up to 1,130Mbps.

You can take out separate TV, broadband and home phone deals, or bundle them all together, either by building your own package or opting for one of Virgin's own deals. It has six available bundles, five of which are similar – Bigger Combo, Bigger Combo + Movies, Bigger Combo + Sports, Biggest Combo, Mega Volt. These include average speeds ranging from up to 132Mbps to 1,130Mbps, and most include a set package of channels (ranging from 190 channels to 235). 

The sixth package called Flex is a little different – it's a more basic rolling service you can add to your 18-month broadband contract. It comes with 150 channels, plus the ability to add or remove additional subscriptions each month for an extra fee.

Virgin Media offers a similar selection of TV channels to Sky TV. You can also add the likes of Sky Movies and Sports to your Virgin Media package for a fee, although you can't watch Sky Atlantic. Find out which of these two TV and broadband behemoths is best for you using our comparison of Sky TV and broadband vs Virgin Media.

If you're not interested in pay TV and just want a phone and broadband bundle, read our Virgin Media broadband review.

How much is Virgin Media TV and broadband?

Virgin Media offers a wide range of packages, with various combinations of TV and premium channels alongside its broadband service.

You can view the entire range of Virgin Media broadband packages or enter your postcode below to check for the best deals across all providers in your area. 

Does Virgin Media put up TV and broadband prices every year?

Yes – Virgin Media started doing this in 2024. If you decide to sign up, keep in mind that it will raise the price of your deal every spring.

In January 2025, Virgin Media introduced a fixed-price increase. Now, if you take out a broadband deal with Virgin Media, it will increase the amount you pay by £3.50 each April.

If you took out a deal with Virgin Media before this, the amount you pay will go up in line with the Retail Price Index (RPI) rate of inflation as published in February, plus an additional 3.9%. This means affected customers saw their price increase by 7.5% this year.

What equipment comes with Virgin Media TV and broadband?

Until relatively recently, Virgin has primarily offered its TV 360 box to customers. This is 4K ready and allows you to watch TV in multiple rooms for an extra fee. It also allows users to set profiles, so they can designate favourite channels and carry on watching shows where they left off.

However, since early 2025, it has been working to replace some of these with its Stream set top boxes instead (these are sometimes also called Flex'boxes, although Flex refers to a specific basic TV service offered by Virgin Media that's delivered via a Stream box). Stream boxes are being offered to new customers and existing customers wanting to set up a multi-room TV service. 

Like the TV 360, the Stream box is 4K ready and multiple devices can be linked for multi-room services, although it doesn't record. It works using a broadband connection (rather than an aerial), so you can access previously aired shows via catch-up services.

If you'd prefer a broadband-only deal, then read in-depth reviews of all the major internet service providers in our best and worst broadband providers.

How to contact Virgin Media broadband

Bookmark our Virgin Media broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.