Sue Davies

Head of Consumer Rights and Food Policy

Latest articles from Sue

Complaints and redress in veterinary services
Policy research paper

Complaints and redress in veterinary services

34 min read
Policy submission

DBT's consultation on the resale of live events tickets - Which? response

Which? response to DBT's Putting Fans First - A consultation on the resale of live events tickets

3 min read
Policy submission

The Competition and Markets Authority's Consultation on Draft Guidance on the Protection From Unfair Trading Provisions- Which? response

Which? response to the CMA’s consultation on draft guidance on the protection from unfair trading provisions in the Digital Markets, Competition and Consumers (DMCC) Act 2024

2 min read
Policy submission

The Competition and Markets Authority's Consultation on Direct Consumer Enforcement Guidance and Rules- Which? response

CMA consultation on the draft guidance and rules for the direct consumer enforcement regime set out in the Digital Markets, Competition and Consumers (DMCC) Act 2024

2 min read
Policy submission

The Competition and Markets Authority's Consultation on Draft Consumer Protection Enforcement Guidance (CMA 58ii)- Which? response

Response to the CMA’s consultation on draft consumer protection enforcement guidance,  Digital Markets, Competition and Consumers (DMCC) Act 2024

1 min read
Policy submission

CMA Consultation on Consumer Protection Enforcement Guidance

Which? response to the Competition and Markets Authority (CMA) consultation on its consumer protection enforcement guidance, updated to reflect the changes introduced through the Digital Markets, Competition and Consumers Act (DMCCA)

1 min read
Policy submission

Competition and Markets Authority Draft Annual Plan 2025 to 2026

Which? response to the CMA's consultation on its draft annual plan for 2025 to 2026 emphasising the importance of the CMA making effective use of both its consumer protection and competition powers, including the new powers provided through the DMCC Act, to protect consumers

2 min read
Policy research paper

Supporting families better with the NHS Healthy Start scheme

10 min read
Policy submission

Department for Business and Trade Call for Evidence on a Trade Strategy

Which? submission welcoming the government’s commitment to develop a trade strategy that provides a clear vision and underlying principles for how the UK will approach trade policy and emphasising the need to ensure that it delivers for people across the UK

1 min read
Supporting consumers to make healthier food choices
Insight article

Supporting consumers to make healthier food choices

An insight into consumers’ experiences of making healthier choices and the actions they think are needed by the government and food businesses to support them

6 min read
Policy submission

DBT consultation on improving price transparency and product information for consumers - Which? response

Which?'s response to the Department for Business and Trade's consultation on improving price transparency for consumers, including proposals for the display pricing information, hidden fees and drip pricing, fake reviews and online platforms' responsibilities to consumers

6 min read
Just the basics: Assessing the availability of supermarket budget ranges
Policy research paper

Just the basics: Assessing the availability of supermarket budget ranges

Supermarket basic ranges provide a vital cheaper option to low income households and budgeting families who may not be able to afford more expensive branded or premium foods. However, Which? has found that budget range goods from a basket of essential items are hardly ever in stock in smaller stores

37 min read
Consumers in Northern Ireland - A food briefing
Policy research paper

Consumers in Northern Ireland - A food briefing

Read our report exploring how high food prices are impacting consumer behaviour in Northern Ireland

19 min read
Opportunities to improve unit pricing and modernise the Price Marking Order
Policy paper

Opportunities to improve unit pricing and modernise the Price Marking Order

Clear and transparent pricing is essential as people deal with record food price inflation, but our research shows that the current way that unit pricing is provided for groceries can often be confusing. This paper sets out the reforms that we think are needed so that it is much easier to compare which products offer best value

17 min read
Consumers in Wales - a food briefing
Policy research paper

Consumers in Wales - a food briefing

Read our report exploring how high food prices are impacting consumer behaviour in Wales

16 min read
Consumers in Scotland - a food briefing
Policy research paper

Consumers in Scotland - a food briefing

Read our report exploring how high food prices are impacting consumer behaviour in Scotland

16 min read
Policy submission

UK -Singapore Digital Economy Agreement - Which? Submission

Which? submission to the International Agreements Committee on the UK-Singapore agreement, with a particular focus on consumer protection and data protection

1 min read
Policy submission

UK-New Zealand trade negotiations - Which? submission

Which? submission on the implications of the UK-New Zealand free trade agreement, welcoming the inclusion of a stand-alone consumer chapter and calling for core food standards to accompany the market access provisions for agri-food products included within the deal

2 min read
Policy submission

UK-Australia trade negotiations - Which? submission

Which? response welcoming the focus on greater choice, but raising concerns about the implications of the market access provisions for agri-food products for UK food standards and expressing disappointment that there was not a specific consumer chapter to reinforce the importance of consumer interests throughout the deal

3 min read
Policy submission

Progress with Trade negotiations - Which? submission to the Public Accounts Committee

Which? submission supporting the key conclusions from the National Audit Office's report on progress with trade negotiations, including the need for an overarching trade strategy, improved engagement with stakeholders including consumer organisations and improvements to the robustness and effectiveness of Parliamentary scrutiny

3 min read