Alternative Dispute Resolution (ADR) should make resolving consumer disputes quick, fair, and affordable - but in practice, it often falls short. Sue Davies, Head of Consumer Protection and Food Policy at Which?, sets out a blueprint for reform
Which?'s response to the government's consultation on a Private Parking Code of Practice, supporting the need for a government, rather than industry Code, with a robust compliance framework for parking operators that will help to ensure that consumers can have confidence that they will be treated fairly
Which? response to DBT's Putting Fans First - A consultation on the resale of live events tickets
Which? response to the CMA’s consultation on draft guidance on the protection from unfair trading provisions in the Digital Markets, Competition and Consumers (DMCC) Act 2024
CMA consultation on the draft guidance and rules for the direct consumer enforcement regime set out in the Digital Markets, Competition and Consumers (DMCC) Act 2024
Response to the CMA’s consultation on draft consumer protection enforcement guidance, Digital Markets, Competition and Consumers (DMCC) Act 2024
Which? response to the Competition and Markets Authority (CMA) consultation on its consumer protection enforcement guidance, updated to reflect the changes introduced through the Digital Markets, Competition and Consumers Act (DMCCA)
Which? response to the CMA's consultation on its draft annual plan for 2025 to 2026 emphasising the importance of the CMA making effective use of both its consumer protection and competition powers, including the new powers provided through the DMCC Act, to protect consumers
Which? submission welcoming the government’s commitment to develop a trade strategy that provides a clear vision and underlying principles for how the UK will approach trade policy and emphasising the need to ensure that it delivers for people across the UK
An insight into consumers’ experiences of making healthier choices and the actions they think are needed by the government and food businesses to support them
Which?'s response to the Department for Business and Trade's consultation on improving price transparency for consumers, including proposals for the display pricing information, hidden fees and drip pricing, fake reviews and online platforms' responsibilities to consumers
Supermarket basic ranges provide a vital cheaper option to low income households and budgeting families who may not be able to afford more expensive branded or premium foods. However, Which? has found that budget range goods from a basket of essential items are hardly ever in stock in smaller stores
Read our report exploring how high food prices are impacting consumer behaviour in Northern Ireland
Clear and transparent pricing is essential as people deal with record food price inflation, but our research shows that the current way that unit pricing is provided for groceries can often be confusing. This paper sets out the reforms that we think are needed so that it is much easier to compare which products offer best value
Read our report exploring how high food prices are impacting consumer behaviour in Wales
Read our report exploring how high food prices are impacting consumer behaviour in Scotland
Which? submission to the International Agreements Committee on the UK-Singapore agreement, with a particular focus on consumer protection and data protection