Which? responds to the news that Ofcom is reviewing inflation-linked mid-contract price rises

Rocio Concha, Which? Director of Policy and Advocacy, said: 

"Our research has found that many telecoms customers are trapped between costly mid-contract price hikes and exit fees of up to £200 - so it is absolutely right that Ofcom is reviewing these inflation-linked price hikes and considering their fairness for consumers.

"Inflation has risen dramatically in recent months and as broadband contracts typically last for 18 or 24 months, customers do not know how much prices could rise by when they sign up. In the meantime, Which? is calling on providers to let their customers leave without penalty if they face mid-contract price hikes and to cancel 2023 mid-contract price rises for financially vulnerable consumers. 

"With many households struggling to make ends meet, it is completely unfair that people are trapped in this situation. Telecoms providers need to step up and play their part to support their customers through the cost of living crisis.”

ENDS