Which? comment on CMA investigation into the veterinary industry

Sue Davies, Which? Head of Consumer Protection Policy, said: 

"Consumers have no choice but to turn to vets when their beloved pet is sick or injured - often footing eye-watering bills in the process.

"Which? research has uncovered a number of areas of concern, such as pet-owners not knowing the price of treatments until after their appointment, people being unaware their vet is part of a chain and difficulties shopping around for cheaper medication.

"The Competition and Market Authority's review must consider these issues and lead to a more competitive veterinary industry which makes it easier for pet-owners to shop around for the best option for them and their pet."