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Shoddiest of the bunch: Which? reveals the companies behind the biggest consumer letdowns of the year
8 min read
Press release
Travel insurance so confusing even providers’ helplines are getting it wrong, Which? finds
Not only are travel insurance policies riddled with confusing exclusions and ambiguous terms, a new Which? investigation has found that even customer service advisers at major insurers are struggling to explain what is and isn’t covered.
6 min read
Press release
Which? warns shoppers to think carefully before using Pay by Bank due to weak consumer protections
Which? is warning consumers to be alert to the risks of using Pay by Bank to make retail purchases, as it lacks Section 75 and chargeback protections
6 min read
Press release
RRP rip-off - Sports Direct potentially breaking the law with dodgy pricing practices, Which? says
Sports Direct’s use of RRPs could be breaking the law by misleading shoppers into thinking they are getting a better deal than they really are, according to a new Which? investigation
5 min read
Press statement
Which? comments on consumer rights in the event of Made.com entering administration
1 min read
Press statement
Which? responds to the news that the government is consulting on a code of practice for private parking firms
1 min read
Press statement
Which? urges caution for Prime Day shoppers as unsafe products persist in online retail
2 min read
Insight article
Which? responds to the news that the CMA could take legal action against Ticketmaster in the wake of the Oasis controversy
1 min read
Press statement
Which? responds to the news that Santander is set to to buy TSB for £2.65 billion
1 min read
Press release
Which? raises alarm over ‘greenwashing’ risks as it finds hundreds of products using vague and unsubstantiated environmental claims
Which? is raising the alarm about the potential for widespread “greenwashing” as a groundbreaking study from the consumer champion finds many popular products risk falling foul of rules designed to crack down on bogus environmental claims.
10 min read
Press release
Taken for a ride?: Sizeable reductions to car insurance renewal quotes after haggling cast doubt on insurers offering fair value, Which? warns
5 min read
Press release
More than eight in 10 broadband customers hit with connection issues in the last year, Which? reveals
More than eight in 10 broadband customers have experienced a problem with their connection in the past year, according to Which? research, as the consumer champion advises people to switch if they are unhappy with their supplier
5 min read
Press statement
Which? comments ahead of the new energy price cap coming into effect on 1st July
1 min read
Press release
Coast is clear: Which? reveals the UK's best seaside destinations
A Devon fishing village has been named as one of UK’s best coastal destinations for the first time, but it was not enough to stop Bamburgh in Northumberland from retaining its crown in the Which? rankings for the fifth year in a row
4 min read
Press statement
Which? comments on Ofcom’s new mobile coverage and performance checker
1 min read
Press statement
Which? responds to the CCC's 2025 progress in reducing emissions report
1 min read
Press release
Which? welcomes a new Chief Marketing Officer
Consumer champion Which? has announced the appointment of Katy Lomax as its new Chief Marketing Officer
2 min read
Press release
£28 sunscreen for children and families among brands failing safety test, Which? finds
A family sunscreen costing £28 has failed this year’s Which? safety tests, while a £2.99 supermarket alternative was among the products that passed with flying colours
5 min read
Press statement
Which? responds as ICO publishes new data guidance for smart product manufacturers
2 min read