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Pet owners face David and Goliath battle resolving vet complaints as current system ‘designed to protect vets’, Which? finds

Pet owners are often put off making complaints about vets when things go wrong - and those that do find that the odds are stacked against them by a system that is not fit for purpose, Which? has found

8 min read
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Which? responds to campaign urging telecare users to contact their landline provider ahead of the digital switchover

1 min read
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Which? comments on the news that Ryanair's Michael O'Leary has qualified for a bonus worth more than €100m

1 min read
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Which? responds to the news that planning rules are being eased for electric vehicle chargers

1 min read
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Which? comments on the news that suppliers have committed to a further £18.6million customer compensation and debt write off following Ofgem’s prepayment meter review

1 min read
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From filthy facilities to fabulous food – Which? reveals the UK’s best and worst motorway services

Gloucester Services has topped the table of motorway service stations in a new Which? survey, while Bridgwater in Somerset has come bottom of the pile

5 min read
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Some medical conditions can send travel insurance premiums soaring by more than 1,000 per cent, Which? finds

Declaring medical conditions can see insurance premiums rise by eye-watering amounts, Which? has found, as it advises consumers on how to find the right policy.

7 min read
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Which? comments on the news that Fifa is planning to use dynamic pricing for 2026 World Cup tickets

1 min read
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Travel firms ignoring new rules on drip pricing could be breaking the law, Which? finds

Despite new laws to stamp out dodgy add-on costs, Which? has found some of the biggest names in travel are still charging extra for admin fees, booking fees and other sneaky charges that only appear at a later stage in the buying process.

5 min read
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 Which? comments on the UK-EU summit

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Which? responds to the news the government will introduce new rules for the Buy Now Pay Later industry

1 min read
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 Which? comments on the latest predictions that the energy price cap will fall by 7 per cent in July

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Which? reveals the best and worst airport hotels

Despite a convenient location close to the terminals, many airport hotel brands failed to deliver good value for money and quality food and drink, Which? finds.

4 min read
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Google users faced with irrelevant and potentially harmful ads, Which? finds, as it calls on CMA to take action against search monopoly

Which? is urging the CMA to take strong action, as new research from the consumer champion shows how users of search engines, including Google, are increasingly faced with irrelevant, useless, or potentially harmful ads.

9 min read
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 Which? comments on the news that some customer data has been taken in the M&S cyber incident

1 min read
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Tickets for popular gigs on secondary ticketing sites listed for eight times the price, Which? warns

6 min read
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Which? reveals the destinations most plagued by overtourism - and where to go instead

Zante, Mallorca and Paris are among the European destinations with a claim to be most affected by overtourism, according to new Which? research.

5 min read
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Which? comments on the news that Ofgem has secured customer compensation from ten suppliers for technical overcharging error

1 min read
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Trading standards teams deprioritising work on scams and counterfeit goods, Which? research reveals

4 min read
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Which? responds as the Bank of England cuts the base rate to 4.25%

1 min read