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Why you can trust our contents insurance reviews
Expert analysis
We rated 66 elements of contents cover, including for accidental damage, theft and for valuable single items.
Best Buys
We picked policies with high levels of cover, from insurers with good records for claims acceptance and complaints.
Home contents insurance covers the cost of replacing belongings in your home if they're damaged, destroyed or stolen.
You can buy contents insurance as a standalone policy, or as part of a combined home insurance policy with buildings insurance.
We've analysed 75 contents insurance policies from dozens of providers. Here we reveal our scores and Which? Best Buy policies.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.
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Get a quoteYou can search for a policy in our table and click on the links to see our full reviews of insurers.
Get a quote | |||||
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NatWest Premier Home Insurance | 91% | Check you're getting a great deal and search for a new home insurance policy using the service provided by Confused | |||
91% | |||||
81% | |||||
M&S Premier Home Insurance | 80% | ||||
NatWest Elite Home Insurance | 79% | ||||
79% | |||||
78% |
Last updated: March 2024. Next update: September 2024. Contents score based on our experts' rating of the insurance policy. See our full methodology.
As a general rule, your 'contents' are the items you would take with you if you moved home.
These include, but are not limited to:
There are three main types of contents insurance policy:
For all types of home insurance, if you need to make a claim, your provider will settle this on either a 'new-for-old' or 'indemnity' basis.
New-for-old cover means your home insurer will pay for a new product of equivalent value if your insured item is damaged or stolen.
Indemnity cover takes into account wear and tear on the items you claim for, which reduces the amount you'll get. For example, while it may cost £800 to replace your sofa, you might only get £150 if it's 10 years old with rips and stains.
Since the payout on a new-for-old policy tends to be higher, it can be more expensive than an indemnity policy.
We think that for most people, contents insurance is well worth considering. However, the obvious drawback is that it costs money – so give some thought to what your specific needs are.
Our contents insurance calculator can help you to work out the combined value of your possessions. All else being equal, it's probably not worth paying for £100,000 of cover if you only need £10,000. But if you underinsure, your insurer may not pay out the full amount you need in a claim.
Check if you're already covered on someone else's policy. Lots of policies, for example, contain student cover, which covers a member of a household even while they're temporarily living away to study.
Check what other cover you have. You may have other forms of insurance protecting some of your possessions, such as gadget cover or mobile phone insurance.
Whereas some would want comprehensive insurance protecting against accidental damage, urgent repairs (home emergency cover) and cover for the possessions carried while out and about (personal possessions cover), others will be satisfied with more basic cover. Most policies come with optional features that can be added or tweaked to ensure the cover meets your requirements.
One alternative to owning contents insurance is self-insuring. This is basically putting money into a savings account for repairing or replacing your things. Doing so properly means thinking carefully about the combined value of what you own and putting money aside regularly into dedicated savings to quickly build up your reserve.
If you self-insure, you're effectively taking on the risk that you'd otherwise be paying an insurer to shoulder. You might have enough put aside to replace a damaged computer, but a catastrophic event such as a fire or flood has the potential to cost tens of thousands of pounds in damage.
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Before you start looking for contents insurance quotes, you need to work out the value of your belongings. Our contents insurance calculator will help.
Dean Sobers, Which? insurance expert, says: 'A reasonably common assertion about home insurance is that cover is much of a muchness between policies – leaving price as the main thing to focus on. But when we analyse the details, again and again we find this assumption to be ill-founded. In this year's analysis, the scores we gave contents policies ranged from 46% to 91%.
'One of the rarer features that you might have assumed to be a standard contents feature is matching sets cover. This pays to replace a full matching set of items (think, for example, a suite of furniture) if one part is damaged and can't be replaced like-for-like. We also found that most policies exclude damage caused by pets, and some won't cover business equipment.
'You might want a bells-and-whistles policy – or be content covering the basics for the cheapest possible price. But whichever you plump for, the marketing probably won't tell you everything you need to know to make an informed decision. You can use our detailed reviews and scores to help compare, but to become acquainted with your cover there's unfortunately no way around checking the policy wording to confirm that the things you want are present.'
Our contents score is a measure of how comprehensive each policy's contents cover is.
In July 2024 we surveyed 33 insurance companies about the levels of cover in their policies. We rated 41 elements of contents cover and 25 home insurance features that apply to both contents and buildings cover, such as admin fees. The policy score reflects how well the policy did overall. The higher it is, the more comprehensive the cover.
Certain elements are weighted to have more or less of an impact on the policy score, based on the general level of importance we think they have.
Our Best Buy recommendation recognises the individual products that stood out as being the most comprehensive in our analysis.
It doesn't reflect customer service (although you can see which home insurers were also rated highly by customers in our best home insurance guide). However, we won't give a provider a Best Buy where there's evidence – either from our surveys or from Financial Conduct Authority data – of poor service or a poorer-than-average record of paying claims.
Policies named as Best Buys for contents cover have a minimum policy score of 68%.
We also look at how consistently good the cover is. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the areas we've rated.
Additionally, all Best Buy contents policies must have – or make available – the following levels of cover as a minimum:
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