UK hotel chains advice guides

Our hotel reviews provide customer satisfaction scores for 40 hotel chains, based on cleanliness, value for money, customer service and more

5 articles

Best hotel chains UK in 2025

Best hotel chains UK in 2025

From Holiday Inn to Premier Inn, thousands of guests tell us which hotels they rate best for value, bed comfort, food and more

20 December 2024

Hotel star ratings explained

Hotel star ratings explained

Hotel star ratings are not universal, and can even vary within a country. We detail what you should really expect from a three or four-star hotel, and how five stars in the UK compares with a five-star hotel in Europe

16 April 2025

The best airport hotels for 2025

From Hilton to Premier Inn, Marriott to Holiday Inn Express, which did readers and our secret inspectors prefer?

16 May 2025

Best international hotel chains

Thousands of guests rate their stays in Europe and beyond

19 November 2024

How to spot a sustainable hotel

Labels like ‘eco hotel’ are overused. Here’s how to cut through the greenwash

18 April 2024

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21 May 2025

What happened when we paid for a Booking.com property that didn’t exist

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