Mobile phone repair: How to fix your smartphone

Flagship mobiles are getting pricier, which means you could be forced to pay a hefty fee if you smash the display or damage the battery. Before you contact the manufacturer, it's worth looking at third-party alternatives to see if you could save some money. We'll help you work out the cost.

Keep reading to find out how to get your phone repaired and see our snapshot study where we've compared prices from both the mobile manufacturers and third-party repair websites. 

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How much does it cost to fix a broken screen on a mobile phone?

Higher quality components on premium smartphones are driving prices (and therefore repair costs) higher, so weighing up the cost of repair against the purchase of a new device can be tricky. Third party repair costs usually work out cheaper, but it's worth comparing to the manufacturer's cost first if you can. For example: 

• A Samsung Galaxy S22 official screen replacement costs £194, but iSmash will do it for £169.
• Samsung will replace the screen of the Galaxy A23 for £119, vs Square Repair at £100.
• Apple will fix your iPhone 13 screen for £289, but iSmash charge from £119 to £149.

You might need to send your device to a refurbisher for its condition to be analysed before receiving a final price. If your device is covered by warranty, you'll either end up paying far less than the prices listed above or nothing at all.

Prices correct as of May 2025. Some other brands, such as OnePlus and Google, request that you provide them with your phone's unique IMEI number to determine the cost of the repair. So we could not compare these costs.

How much does it cost to replace a mobile phone battery?

Fortunately, replacing a battery isn't usually expensive, although prices can vary hugely from brand to brand. Again, batteries are far cheaper to fix than smartphone displays, and going with a third-party repairer is usually the cheapest option.

Battery replacement costs compared

• Samsung will replace a Samsung Galaxy S22 battery for £79, but iSmash will do it for £65.
• Samsung charges £79 for a Galaxy A23 replacement. Mobile Screen Fix offers one for £50.
• Apple will replace your iPhone 13 battery for £85, but Square Repair charges £60.

Prices correct as of May 2025. Some other brands, such as OnePlus and Google, request that you provide them with your phone's unique IMEI number to determine the cost of the repair. So we could not compare these costs.

If you're upgrading a phone, don't leave the old one gathering dust in a drawer. Our guide to mobile phone recycling.

How can I get my mobile phone repaired?

The process for initiating the repair varies by brand. Find out how much hassle is involved by checking your brand in the list below.

Samsung repair

If the unthinkable happens and you damage your Samsung smartphone, you have three options if you don't want to use a third party: doorstep repair, pick-up repair or in-store repair.

Choosing Samsung's doorstep service means a mobile repair van will come to you and repair your product. Repairs can be completed on the day of the appointment, although Samsung notes that this depends on the 'realistic repair time for the issue and parts available.'

Pick-up repair means a courier will pick up your device and take it away to be fixed. This can take 'up to 10 days' from the date of collection. Alternatively, you can try in-store repair. You'll need to book a slot with a Samsung Expert via the brand's website. Screen and battery repairs for Samsung gadgets are bundled together. In other words, if you smash your screen, both the display and the battery will be replaced.

See also: Samsung support page

iPhone repair

Apple has now introduced self-service repair in the UK – a service that allows customers to fix iPhones themselves by hiring specialist equipment. In practice though, we feel many might find it impractical, not to mention it could actually cost you more than sending it to a specialist. Read our story on Apple self-service repair for more.

Following more traditional repair methods, before you can bring a broken iPhone in-store, you'll need to make an appointment online or call so a technician is assigned to your case. It's a good idea to back up your important files before you go just in case. Apple also says you should keep a record of your Apple ID and password. If you'd rather send in your iPhone, you can arrange for a box to be shipped to you by visiting the Apple website.

An AppleCare+ plan can be used to cover screen repair costs. The scheme includes two incidents of accidental damage cover (but you'll have to pay an excess). If you don't have AppleCare+, you'll have to pay the out-of-warranty fee.

See also: Apple support page

Google repair

Google manages broken phones through the Repair Center page on its website. We reached out to Google for estimated repair costs and weren't able to obtain figures for the Pixel smartphone range. This is because Google requires an IMEI number (found in your phone settings) before it will escalate a case and discuss pricing.

See also: Google support page

Xiaomi repair

Xiaomi lists repair costs for each individual smartphone component on its website. The price you pay varies depending on model. But regardless of the model you own, you'll need to pay a £26.45 'Inspection cost' plus shipping.

See also: Xiaomi support page

OnePlus repair

To fix your OnePlus phone, fill in an application on the website and ship out your device so it can be inspected. If a specific part of your OnePlus phone is damaged, there's a chance you can get that individual piece replaced on its own.

See also: OnePlus support page

Oppo repair

On Oppo's support website, you can fill in a repair request and send in your device to Oppo to be fixed. Prices vary according to which device you have. Oppo recommends you perform a full backup of your personal data before sending the device in for repair.

See also: Oppo support page

Motorola repair

If you send off your Motorola smartphone, the company will send it back or swap it out for a like-new replacement. A repaired device or replacement is usually sent 'within 7 days after receiving the original device'. Broken screens or 'other physical damage' are not covered by Motorola's standard warranty, so you'll have to pay for the repair separately. The brand says that phones suffering from liquid damage can't be repaired, although they are covered under the Moto Care Accident Protection Plan.

See also: Motorola support page

Third-party repair

Most third-party repair websites will ask you to send in your damaged smartphone by post and some even provide a free shipping label. When sending your phone, ensure the device is well protected. Ship it out in the original packaging if possible.

Larger companies are likely to have physical stores dotted around, which might be the more convenient option in some cases. Timpson, for example, says it has more than 2,000 locations nationwide that can take a look at your phone. Meanwhile, iSmash customers can visit one of 38 locations.

Turnaround times will vary depending on the company you trust with your mobile. Pay close attention to what the brand is promising before you start the process. Also, back up your important data before you hand over your smartphone just in case your device gets wiped.

How to find a reputable repair service

Assuming you opt for a third-party repair service, you'll need to decide whether or not to hit the high street or use a mail-in service. The high street is convenient, but costs can be high depending on where you go. A mail-in service is easy to arrange online, but you could be waiting weeks for the return of your mobile.

When picking a company to handle your smartphone, remember the following:

• Do your research Check customer reviews to make sure your mobile is in good hands.
• Be prepared to wait If you're using a mail-in repair service, ask the company how long you'll be without your phone. You might need to arrange temporary back-up phone while you wait.
• Check your software Poor battery life could be improved by downloading the latest software update to your smartphone. See if those changes have an effect before going ahead.

Should you repair a broken smartphone yourself?

Probably not. While there are kits you can buy online and fairly detailed instructions available, the process of repairing a smartphone yourself can be frustratingly fiddly, especially now that very few phones have easily removable rear covers. 

There are also potential safety concerns, and you could do more harm to your mobile than good. Our advice would be to look for a competitive professional repair at a reputable company, which may not cost a lot more once the price of parts are taken into account.

Buying a second hand or refurbished phone

If you're faced with a large out-of-warranty repair fee, buying a replacement refurbished smartphone is also an option. Phones that have been officially refurbished by the manufacturer or retailer should come with a warranty, typically for one year, so you may find yourself in a better position than you were with your existing phone.

Be wary of buying phones that claim they are refurbished but don't have a warranty, or buying second-hand phones from individuals on resell websites like eBay. You could bag yourself a bargain but might find yourself in trouble if you have problems.

Our expert guide on How to buy second-hand or refurbished mobile phone has more details.

Insuring your phone against loss or damage

As we've shown, repairing a mobile phone can be an expensive business. Making sure you're protected against loss or damage is a wise move, so consider your options carefully. It's also important to bear in mind that some gadget policies won't cover refurbished phones, so check the insurer's T&Cs carefully to see if you can claim. 

Dedicated mobile phone insurance

With dedicated mobile phone insurance, you're covered for repair and replacement costs if your phone is lost, stolen or damaged. Most policies also cover phone accessories and protection abroad, although you should check the policy wording carefully and make sure you don't need to add this to your holiday insurance.

For more details on what phone insurance covers and whether it's worth buying, see our expert guide – mobile phone insurance: how to get the best cover.

Existing insurance

If you have contents insurance, this might already cover you for damage to a mobile phone, although check the terms carefully and speak to your insurer if in any doubt. 

Accidental damage and cover away from home are two key terms to enquire about, as well as any excess you have to pay, which may be different for each. Also, check whether cover away from home includes holidays abroad; in some cases this can save you having to take out additional protection.

Find out how contents insurance works, what it covers and typical exclusions to watch out for with our contents insurance explained guide.

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