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Ideal boilers review
Ideal is a boiler manufacturer whose Logic and Vogue ranges run cheaper than average.
Our latest boiler survey finds that most Ideal boiler owners are satisfied with their purchase, with a four star customer rating. However, that only accounts for 20% of the full score.
Only Which? members can access our full results. Log in now or join Which? to find out the best boiler brands and how Ideal boilers stack up against the competition.
Ideal gas boilers score
We've shared boiler customer scores with everyone, but only Which? members can see all of our scores.
| Best Buy | Reliability | Customer score | Overall engineer score | Ease of sourcing | Ease of replacing | Build quality | Manufacturer support | Unbiased recommendation | % Score |
|---|---|---|---|---|---|---|---|---|---|
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From our May 2024 UK general public online survey of 10,028 people who are responsible for the maintenance of their boiler and our May-June survey of boiler engineers. This included 7,619 gas boiler owners, 1,387 electric boiler owners, 448 oil boiler owners and 230 Trusted Trader boiler engineers. The Total score for all types of boiler ignores price and is based on: Reliability (40%) How many boilers bought in the past six years developed a fault, factoring in time until first fault and severity. Fault had to be repaired by a trained plumber or engineer. Engineer score (40%) Made up of 15% ease of sourcing parts, 15% ease of replacing common components, 15% ease of servicing, 10% manufacturer support, 20% build quality, 25% unbiased recommendations (barring incentivised engineers). Customer score (20%) How satisfied owners are and likelihood to recommend a brand. Sample size of customers (853). Best Buy threshold for gas boilers: 75%.
Ideal boiler owners are likely to be satisfied – it gets a four-star customer score.
But our boiler brand customer scores only account for 20% of the overall brand review. We've also included the expertise of engineers and reliability data in our total score.
Log in or join Which? to access the full results.
Engineers' review of Ideal boilers
Engineers' reviews of Ideal boilers
Only Which? members can see engineers' reviews of Ideal boilers.
We heard from 230 expert engineers who scored boiler brands on several tests. We asked them to score gas boiler brands on the following:
- The ease of sourcing spare parts
- How easy it is to change a common component (a heat exchanger)
- The ease of servicing the brand's boilers
- The build quality of the brand's boilers
- The quality of technical support provided by the manufacturer
- Whether or not engineers would recommend the brand to consumers (we filter out incentivised and brand affiliated engineers).
We aggregate all of these scores and use them to create our 'overall engineers' score', which is 40% of our total brand score.
Which? members can see how engineers rated Ideal gas boilers on all of these tests by logging in, while others can sign-up to Which? to unlock our full analysis.
Ideal gas boiler reliability
Boilers are major purchases you should only make once every 10-20 years. You can keep yours for longer if you get it regularly serviced and get faults fixed quickly.
We've asked people who bought a boiler in the past six years about whether it's fault-free. When faults are reported, we measure how serious the fault was, how long it took for the first fault to happen, and we make sure it was fixed by an engineer.
Using this data, Which? members can see which brands produce boilers that are less prone to fault than others.
Join Which? to see all the ratings.
Ideal boiler costs
Combi boilers
| Boiler name | Sizes available (kW) | Standard warranty (years) | Extended warranty (years) | Price range (smallest kW output and biggest kW output) |
|---|---|---|---|---|
| Logic Max | 24; 30; 35 | 10 | 10 | £1,160 - £1,382 |
| Vogue Max | 26; 32; 40 | 12 | 12 | £1,379 - £1,590 |
| Logic + | 24; 30; 35 | 7 | 7 | £1,065 - £1,357 |
| Logic | 24; 30; 35 | 7 | 7 | £920 - £1,170 |
| Esprit eco | 24; 30; 35 | 5 | 5 | £820 - £1,017 |
| i2 | 24; 30; 35 | 5 | 5 | £600 - £846 |
| Atlantic | 24; 30; 35 | 5 | 5 | £620 - £774 |
Regular boilers
| Boiler name | Sizes available (kW) | Standard warranty (years) | Extended warranty (years) | Price range (smallest kW output and biggest kW output) |
|---|---|---|---|---|
| Mexico HE | 15; 18; 24; 30; 36 | 2 | 2 | £1,412 - £3,563 |
System boilers
| Boiler name | Sizes available (kW) | Standard warranty | Extended warranty (years) | Price range (smallest kW output and biggest kW output) |
|---|---|---|---|---|
| Vogue system Gen 2 | 15; 18; 26; 32 | 8 | 8 | £1,112 - £1,485 |
| Vogue Max system | 15; 18; 26; 32 | 12 | 12 | £1,269 - £1,629 |
| Logic system 2 | 15; 18; 24; 30 | 2 | 2 | £964 - £1,170 |
| Logic+ system 2 | 15; 18; 24; 30 | 7 | 7 | £1,184 - £1,305 |
| Logic Max system 2 | 15; 18; 24; 30 | 10 | 10 | £1,199 - £1,349 |
How expensive are Ideal boilers?
Ideal boilers tend to be cheaper than average, with ranges such as the Logic and Vogue composed of more budget-priced models.
Where to buy Ideal boilers
It's easy to rush into making a decision, especially if your boiler breaks down in winter, but we recommend getting a couple of quotes from a qualified heating engineer and comparing costs. Our Trusted Trader service can link you up with vetted boiler installers in your area.
You could also buy a boiler yourself and hire an installer, though make sure you seek expert advice before doing so, and have your current heating system assessed to identify the type of boiler that meets your specific needs.
If you buy a boiler without having an installer lined up, you could find yourself struggling to find someone willing to set it up for you. An installer may have access to trade or wholesale prices, and will be able to recommend a model based on a holistic assessment of your home and heating system.
Only a Gas Safe Registered engineer/installer can install a new boiler: it's both dangerous and illegal to do so yourself if you're not qualified.
Where to buy a boiler – find out what your options are
Are Ideal boilers efficient?
New boilers must be A-rated, but how efficiently your boiler works in practice depends on several factors, including how you use it and how well it's installed. Use a Which? Trusted Trader for your boiler installation and regular maintenance.
Visit Ideal to find out more about Ideal boilers.
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