Best furniture, homeware and DIY shops

We've surveyed thousands of shoppers and combined their feedback with our expert analysis of retailers' terms and conditions to reveal the best places to shop for your home.

And if you're looking for something else, see our guides to the best home appliance and tech shops and best baby shops.

Note: Branded links take you to the retailers' websites. 

Best DIY and decorating shops

See the customer ratings for shops selling tools, DIY and decorating supplies. 

Screwfix

Shoppers love top-of-the-table Screwfix for its fantastic customer service, both when buying and if something goes wrong. 

Customers also highly rate its product range, availability, the quality of what it sells and the value for money it offers. Screwfix's returns policies passed our behind-the-scenes checks with flying colours, so it’s a Which? Recommended Provider (WRP). 

One customer said: ‘I love shopping there. Fantastic customer service, great range of products, excellent prices and speedy delivery on click and collect.’

Brewers

Brewers stands out for its products – the range it offers, the great availability and the quality of products, too. It also gets top marks from shoppers for its customer service. 

It has good returns policies that have passed our stringent checks, so it's also a WRP.

Johnstone's Decorating Centre

Johnstone's Decorating Centre also comes highly recommended by shoppers, who rate the quality of its products and its great customer service. It's also a WRP. 

Best furniture and homeware shops

When shopping for furniture and homeware, you want to know you're getting decent quality, great aftersales help if needed and first-rate customer service. Find out where you can expect that, below:

John Lewis

Department store John Lewis was the standout choice, getting top marks from shoppers for the quality of its products, range and availability of stock, as well as for value and customer service. We’ve named it a Which? Recommended Provider (WRP). 

One happy customer said: 'Everything was perfect from beginning to end – from searching on their site to delivery. The guarantee was plain, straightforward and unambiguous in its language, too.'

ProCook

Cookware specialist ProCook is another great choice for homeware. Shoppers told us they love the quality of its products and the superb customer service. It's got excellent returns policies, so we've also made it a WRP. 

Lakeland

The products at Lakeland stand out, with shoppers giving it top marks for the quality of what it sells, the range of items available and how well stocked they are. Its customer service gets five out of five stars, too. 

It passed our retailer terms and conditions check with flying colours, meaning it's a WRP. 

Next

Shoppers also love the range of homeware and furniture at Next, and give it full marks for quality and range. Its customer service and easy-to-use website and app also come highly rated. Plus, its first-class returns policies mean Next is also a WRP.

• Find out more: best tech and appliance shops

How the best home and DIY shops stand out

Every year we survey thousands of Which? members and members of the public about their experiences of shopping with some of the UK's best-known stores and websites, as well as with lesser-known brands. 

Our star ratings reveal how customers rated each retailer on a range of different measures from value for money to aftersales service.

We also name Which? Recommended Providers (WRP) for each category. Only shops with top customer scores, plus four out of five stars for customer service and delivery, plus three stars for value for money, can make the grade. WRPs also need to offer at least 28 days to return non-faulty goods. We exclude any retailers that give misleading or unclear information about returns.