Policy research paper
The claim after the storm
Potentially unfair flood and storm definitions in home insurance policies
Policy research paper
Complaint upheld: delay, distress and inconvenience caused by insurers
Distress and inconvenience were recorded in nearly two-thirds of all complaints upheld by the Financial Ombudsman Service in 2023, for home, motor, travel and pet insurance. Delays are also at a five-year high. Which? investigates the harm being caused to consumers