Which? comments on the news that Ofgem has secured customer compensation from ten suppliers for technical overcharging error

Emily Seymour, Which? Energy Editor, said:

“It’s good to see Ofgem holding energy firms to account and ensuring customers who have been overcharged are properly refunded.

“If you get a bill you think is incorrect, the first step is to dispute it with your supplier. Try to include as much as evidence as possible to support your claim.

“If you haven’t received an answer from your supplier within eight weeks or you reach a deadlock situation then the next step is to escalate your case to the Energy Ombudsman.”

-ENDS-