Ofcom Proposed Plan of Work 2024/25 - Which? response

Summary:

• Which? welcomes the opportunity to respond to Ofcom’s proposed Plan of Work for 2024/25. We continue to value the collaborative relationship between our organisations.
• We are pleased to see there are a number of areas of alignment between Ofcom and Which?’s 2024/2025 work to tackle consumer harm. The majority of our shared interests fall under Ofcom’s priority outcomes of ‘internet we can rely on’ and ‘we live a safer life online’. We suggest further consumer considerations under each of these areas.  
• We have submitted a number of consultation responses over 2023 and we envisage a continued conversation with Ofcom throughout 2024/2025. These are highlighted below.