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Having worked at the BBC and in commercial radio before joining Which?, James produces our always-on podcasts, and oversaw the launch of our member-exclusive podcasts in 2025.
Since launching in 2022, ChatGPT has been a game-changer in the world of AI. But it's perhaps the chatbots that companies are using for customer service where we have the most interaction with artificial intelligence.
So how can we interact with these efficiently and get the answers to our queries as quickly as possible?
This episode is hosted by Harry Kind and Lisa Webb, alongside Which? Technology Editor Lisa Barber, and Chris Stokel-Walker, technology broadcaster and author.
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A transcript of the show is also available here.
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