What’s the contact number for easyJet, Ryanair or Wizz Air?

If you Google the contact number for some budget airlines you’ll be disappointed and – with Wizz Air – you could even end up with a hefty phone bill. 

Search for ‘Wizz Air customer service number’ and the first result on Google is a phone line that costs at least £1.45 a minute + access charge. Charges may be even higher from your mobile.

But if your airline has a phone number (all the big ones do) they’re obliged to provide a local rate helpline for existing customers in the UK. 

We’ve saved you time and – for Wizz customers, potentially money – and dug out the cheapest, local rate numbers for your flight booking enquiry. 

How hard is it to find airline phone numbers?

Google most airlines’ phone numbers and you’ll find their local rate customer service line at the top of the search results.

This is not the case for easyJet and Ryanair. Neither of them has a premium rate number, but they do not make it easy to find their local rate number.

Even if you click through to their customer services pages, you won’t find the number straight away.

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What’s the contact number for easyJet customer services?

0330 551 5151 (UK)

easyJet is not the worst of the budget airlines for hiding its phone number, but it doesn’t make it simple to find either.

It’s not shown on the first page of Google results for ‘easyJet contact number’ or ‘easyJet customer services number’. 

If you click through from Google you find a page that says: ‘If you'd like to speak to us ... the easiest way to get in touch with our Customer Service Team is through our chat service.’

If you ignore this and scroll down to the bottom of the page, you can find ‘Reach us by phone’. We clicked here and were then offered ‘View contact numbers’. We clicked again and found the number above.

We’ve put these points to easyJet and it said the majority of customers prefer to use live chat - but that a local rate phone line is available if they prefer.

What’s the contact number for Ryanair customer services?

0113 868 4151 (UK)

Ryanair is similar to easyJet in the way that it presents its help options. There’s no phone number on the first page of Google but you will find a link to the Ryanair Help Centre.

From here you’re offered a range of answers to different questions, although no phone number. There is an option of ‘Contact Us’. Click here and you’ll then see ‘Let’s Chat’ or ‘Call Us (UK)’. 

‘Let’s Chat’ will take you to a chatbot, although there is the option of then connecting with a human being if it’s not able to help.

‘Call Us’ provides the number above, but it also warns that ‘you will need to call us from the mobile phone number used while making the booking’. If you’re calling from a different number (or you don’t have a booking) the contact number above won’t be able to help. 

In that case you’ll need to try your luck with the chatbot, and then ask it to put you through to a customer service advisor.

We put the criticisms in this article to Ryanair and it didn’t respond to the specific points made but said the story was ‘fake news’.

What’s the contact number for Wizz Air customer services?

0330 977 0444 (UK)

If you’re already a Wizz Air customer it’s important to ignore the 0905 phone number that appears in large type on the first Google result. It’s a premium number and the cost – at least £1.45 a minute – will quickly add up.

You need to click through to the ‘Contact us’ page which, when we searched, was the first Google result below the premium number. From here scroll down to ‘Call Centre’ and click on the UK from the list of countries. Again, the first result you see will be the 0905 premium rate number. Again, ignore this.

Below, in much smaller writing, it says: ‘If your query is related to an existing booking or your flight has been disrupted or you were denied boarding, please contact us via the Wizz Air Call Centre Existing bookings local rate number 0330 977 0444.’ 

There’s a clear risk that people will accidentally spend far more than they need to, calling the premium rate number rather than the local rate number. We’ve asked Wizz if it can make it much clearer that a local rate number is available for existing customers. It thanked us for bringing this to its attention and said it will be scrapping its premium rate number from next year.

It also said that the easiest way for customers to make contact is online, ideally with a Wizz account.

Which are the best airlines for customer service?

In our annual airlines survey there was a huge difference between the best and the worst short-haul carriers. 

Five short-haul airlines got five stars for customer services, while the worst two carriers got just one star.

In long-haul the scores were much closer, with most airlines getting four stars and some just getting three.

See the best airlines in our annual survey.

Should you ever call a budget airline?

The argument made by some budget airlines is that one of the reasons they’re lower cost is that they’re primarily online only. They employ the minimum number of call centre staff possible, to keep costs down.

Many queries can be handled online, such as changing your booking, or making a compensation claim for a delayed or cancelled flight.

All three airlines above will charge you more for any admin task carried out over the phone, such as changing your flight or correcting a mistake in your name, if it can also be done online. Other airlines, such as Jet2, do not charge anything extra for using the call centre.

Call centre transaction fees are not applied with any of the airlines if you’re calling for special assistance, or for admin tasks that can only be handled by calling customer services.

For many tasks, such as name changes, you are better off using online chat – and requesting to be put through to a customer services advisor.

What are the contact numbers for other airlines?

For many other airlines, including all those below, the UK contact numbers appear on the first page of Google so there’s no need to search for them on their websites.

There may be additional charges for transactions made online. And you may need a booking reference number to be put through to an advisor. 

British Airways contact number: 0344 493 0787

Emirates contact number 0344 800 2777

Jet2 contact number: 0333 300 0042

KLM contact number: 020 7660 0293

Norwegian UK contact number: 0330 828 0854

Tui UK contact number: 0203 451 2688

Virgin Atlantic UK contact number: 0344 874 7747

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