The UK's most and least loved cars for 2025 revealed

Dependable, comfortable and easy to drive: it’s what we all want from our daily runabouts and the Lexus RX Hybrid is the model that comfortably topped the Which? car survey for customer satisfaction this year, earning a customer score* of 97%.

This isn’t some new luxury model, though; this is a car that came and went in a space of six years and was discontinued the better part of a decade ago, proving that fancy new features aren’t needed for a car to be beloved.

‘I bought it for reliability – and it has exceeded all my expectations,’ said one survey respondent. Indeed, our survey data shows it’s one of the most reliable 10+ year-old cars you can buy and is one of just 10 cars of this age that managed to achieve the full five-star rating in our reliability survey. 

‘It's done 145,000 miles and still drives just like it was new,’ added Igor Andronov from Shropshire.

Where owners found fault – and we did too – was with running costs. The Lexus RX Hybrid managed just 35mpg in our combined fuel economy test in 2009 and just 26mpg on the motorway. In town, though, it achieved a (still to this day) impressive 59mpg. 

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In the world of EVs, it’s the brand synonymous with electric propulsion – Tesla – that tops our list with its 2019-onwards Model 3 (90% customer score).

Not only is the Model 3 the most loved (albeit by a whisker), it’s also by far the most-reported EV in our survey with 380 respondents. 'Fast, quiet, easy, smart. Autopilot is great on motorways and couldn't live without it now, makes long commutes so much nicer,' said one respondent, although Autopilot is a bit of a Marmite feature among other owners in our survey.

Elsewhere, the top-scoring car still available to buy new is the current Honda Civic full hybrid (below) that launched in 2022, alongside the Toyota RAV4 plug-in hybrid (PHEV), which was released in 2021.

Results in full: how did your car fare?

Find your car in the table below to see how it scored for customer satisfaction in our latest survey.

The biggest disappointments

This year’s least-loved car is the 2019-onwards Range Rover Evoque Plug-in Hybrid (PHEV).

Not only did this spend more time off the road for repairs than any other car (on average 21 days, according to our survey), but owners also complained about its electric range, its size and problems sourcing spares. That all adds up to it achieving the lowest customer score (57%) of any car in our survey.

Owners regaled us with tales of lengthy waits for spare parts, including one example that was off the road for more than ten months. 

When we asked Jaguar Land Rover (JLR) about the repair time issues we highlighted, it blamed its move to a new logistics hub for disruption but told us that the issues have since been resolved.

A JLR spokesperson told us: 'Ensuring our clients have the best possible experience of our brands is our priority; and the data tells us that vehicle quality at launch is the best it has ever been. We understand some clients experienced delays, with their vehicles awaiting parts for repair following JLR’s transition to a new Global Parts Logistics Centre. Throughout this period, we increased our mobility fleet by 50% to ensure impacted clients were supported with courtesy vehicles. We have now resolved this disruption and will remain focused on providing the high levels of customer service our clients rightfully expect.'

Elsewhere, it was the 2012-2019 Renault Zoe that was the lowest-rated EV with a 69% customer score, alongside the 2020-onwards Peugeot E-2008 hatchback (also 69%).

The least-loved full hybrids were all various Toyotas – but in reality they had higher satisfaction scores than the vast majority of pure petrol/diesel cars; the least satisfying of which is the 2017-2020 Vauxhall Crossland X (65% customer score).

Top and bottom cars for customer score by fuel type

Below, we've listed the cars that scored best and worst for each fuel type.

Where applicable, click through to the reviews to find out how each model scored in our tough lab and road tests.

*Customer scores are based on a combination of how satisfied people are with their car and how likely they are to recommend it to others. Survey carried out April-June 2024 covering 60,448 owners of 71,002 cars. See full survey samples sizes.

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