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From travel insurance to breakdown cover, we draw on expert ratings from across Which? to score each packaged account.
Best Buys
A great account score isn't enough: we also consider our surveys of bank customers to decide which accounts are named Best Buys.
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Table notes Correct as of 23 September 2024. Overall score Weighted by the annual cost and extras such as interest-free overdrafts or cashback and credit interest (30%), quality of travel insurance (30%), car breakdown (30%) and mobile phone insurance (10%). See full methodology.Customer score: Our rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand to a friend. We surveyed 4,510 members of the general public in August/September 2024. Sample size in brackets
Along with top policy scores for mobile insurance and breakdown cover, the FlexPlus account is also one of only three accounts to offer fee-free cash withdrawals and spending abroad, along with the Virgin Money Club M account and Monzo (it limits your fee-free overseas cash withdrawals to £600 a month).
The combination of a good price, excellent policy scores and high customer satisfaction means Nationwide FlexPlus is a Best Buy packaged account. It also received our Eco Provider award for banking in September 2023.
The most eye-catching part of this account is the price. At only £12.50 a month, it is the cheapest account we analysed. It is one of only two accounts in the past year that hasn't raised or is planning to raise its monthly fee.
The Club M Account scored highly for its breakdown cover, which is now also available in Europe. It missed out on being a Best Buy due to policy scores under 70% for its travel and mobile phone insurance.
Nationwide's takeover of Virgin Money is unlikely to lead to immediate changes in product offerings, and the two providers will keep their separate Financial Services Compensation Scheme protections, rather than having to share the £85,000 limit.
Monzo Max
Monzo ditched Premium and launched a new range of accounts in April 2024.
Monzo Max (£17 a month) offers worldwide travel insurance, worldwide phone insurance and UK and Europe breakdown cover. You can also add family members to those policies for an extra £5 a month.
Along with insurance benefits, Monzo Max also includes a free Greggs treat a week and an annual railcard every year.
Monzo Max impressed with a 96% score for its breakdown cover and a solid 67% for its travel insurance. However, its mobile phone cover disappointed with 55%.
Pick and mix packaged accounts
Barclays offers a different style of packaged account by giving you the option to add insurance to your existing current account.
You can choose between two levels of cover for both travel insurance (includes breakdown cover) and gadget insurance. Barclays’ bolt-ons continue to be relatively expensive – even choosing the least- comprehensive insurance options (Barclays Tech lite and Travel) will cost £60 more than Nationwide's FlexPlus account.
Packaged accounts can be great value, particularly those at the top of our table, but only if you use the benefits.
And some of the 'benefits' aren't that much use. So if you're thinking of opening a fee-charging bank account or already have one, ask yourself these key questions:
How many of the benefits do I need?
Does the insurance give me the right amount of cover?
Can I get any of the benefits cheaper elsewhere?
Am I already covered?
Take the time to see what else is on the market, making sure you don't have duplicate cover elsewhere: mobile phones and gadgets may be covered by your home insurance, for example, and some car insurers include breakdown cover as standard.
To avoid wasting your money, keep an eye on annual statements, and switch to a free account if you're not making the most of the perks you're paying for.
If you do have a packaged account, you should be given ample notice of any changes, as well as an annual eligibility statement prompting you to assess whether the account is still worth paying for.
Think about the way you run your account. For example, if you tend to use an overdraft from time to time, a standard account may save you money on fees and charges.
Go further The Money Helper bank account fees and charges tool canhelp you compare current accounts offered by most banks based on what they charge for different services and facilities.
More on packaged bank accounts
You generally need to be over 18 to open a packaged bank account.
There aren't usually upper age limits for opening accounts - but there will be for some of the insurance they come with.
Nationwide has now removed its £65 per account fee to cover those over 70, so is a good option for travellers over that age.
NatWest/RBS will also theoretically offer cover whatever your age - but only if you pay an additional fee when you reach 70. This is £75 per person, meaning joint account holders only pay once.
You'll still need to disclose any medical conditions, which may or may not be covered.
If standalone travel insurance is expensive because of your age or health, a packaged account may actually be the cheapest option.
Check with your chosen bank first, though, as pre-existing medical conditions (PEMCs) aren't covered automatically. You'll need to declare these when you open the account and you may be asked to pay extra, or accept limited cover.
Insurers also ask to be informed of any material changes to your health, at which point they may re-screen you, which could result in the terms of cover changing or the premium going up.
However, Virgin Money limit you to eight call-outs a year and The Co-operative Bank limit you to five call-outs a year.
The banks with the lowest scoring car breakdown policy scores (Bank of Scotland, Halifax, and Lloyds) won't cover you for accommodation while your vehicle is being fixed.
With mobile phone insurance, most banks will only cover your phone and limit claims to two a year, though Barclays, Virgin Money and Nationwide are more generous.
Barclays Tech Pack will cover up to four mobile phones and unlimited gadgets if they cost up to £1,500. It allows unlimited claims for damage or breakdown, four claims for loss or theft of mobile phones, and four claims for any claims for gadgets.
Nationwide protects multiple phones owned by you and family members living at the same address. Virgin Money will cover phones and gadgets owned by you and family members living at the same address.
Ask your bank whether there are any other steps you need to take to qualify for the benefits, such as registering your smartphone online.
Sharing a packaged account with someone you live with is a good way of getting more value from the account.
All of the accounts in our table can be held in joint names, meaning two people can be covered under the one fee.
Joint bank accountsaren't without risk - because you are both liable for any debts, regardless of who spends the money - and not all packaged accounts offer value for money.
There are rules in place to prevent insurance mis-selling within fee-charging bank accounts.
These force providers to a) check whether you are eligible to claim under each policy and make sure you know that information; b) establish whether each policy is suitable for you and alert you if some aren't; and c) provide you with annual eligibility statements prompting you to check if the policies still fit your needs.
Here are some other things to watch out for:
You were signed up without realising it Banks should not do this without your consent unless all customers on a previously free account are being switched to a packaged account.
You are no longer eligible to claim if your circumstances change, for example, if you pass the maximum age limit to claim on a travel insurance policy, your provider should inform you of this.
You have to activate the benefits before you can use them Check whether you need to do this when you open the account, otherwise you might find that your insurance is invalid and that you have been paying for something you can't use. If this wasn't explained to you and your insurance claim is rejected, you might have grounds for complaint.
If you think that the features of the packaged account weren't explained properly, or the benefits didn't apply to your circumstances, you might have been mis-sold the account.
First, lodge a complaint with your bank or building society. If after making a formal complaint, you disagree with their final decision, or if you don't hear from them within eight weeks, you have the right to take your complaint to the Financial Ombudsman Service.
How we analyse packaged bank accounts
What counts as a packaged bank account
There are plenty of accounts that charge a fee and offer perks. But to make our research useful to you, we only score accounts including the following:
worldwide family annual travel insurance, including winter sports (exclusions apply)
car breakdown for roadside assistance, home start and nationwide recovery. We've also noted which cover you in Europe or provide alternative travel or accommodation while your vehicle is being repaired
mobile or gadget cover.
Which? Best Buys
A Which? Best Buy packaged bank account must prove it combines an excellent bank account, insurance policies and customer experience.
To do this we only make an account a Best Buy with an overall score over 75% and individual policy scores above 70%. A Best Buy account is also required to have a customer score of at least 70%.
Product score
We analyse dozens of elements, including rewards and benefits, fees and charges, how you can operate the account and the quality of the insurance cover, to calculate an overall rating score.